X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

How do I find or reset my firefox username?

Posted

When trying to set up Sync on a remote computer I am asked for a username and pass word. I assume it is for the original Firefox account. I do not know what it is or how to find or reset it. Any information would be appreciated.

Chosen solution

The user name is the email address that was used to create the Sync account.
If you no longer remember the password for the sync account then you can have the server send you a new password to that email address.
If you didn't backup the Sync key (this key is used locally to encrypt personal data before uploading) then you need to reset the sync key and you lose all data currently stored on the sync server.

Read this answer in context 19

Additional System Details

Installed Plug-ins

  • Google Update
  • GEPlugin
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.7 r700
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • Garmin Communicator Plug-In 4.0.4.0
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Office Authorization plug-in for NPAPI browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96625 answers

Chosen Solution

The user name is the email address that was used to create the Sync account.
If you no longer remember the password for the sync account then you can have the server send you a new password to that email address.
If you didn't backup the Sync key (this key is used locally to encrypt personal data before uploading) then you need to reset the sync key and you lose all data currently stored on the sync server.

Modified by cor-el

techsavy 0 solutions 2 answers

I have gone through requesting a new password. It keeps telling me to sign in the the original master password. What in simple terms do I do now?

techsavy 0 solutions 2 answers

I have gone through requesting a new password. It keeps telling me to sign in the the original master password. What in simple terms do I do now?

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96625 answers

Helpful Reply

Hi techsavy

Do you have a problem with saving the user name and password in the Password Manager or with accessing the Sync account?


If you have a problem with the Master Password in the Firefox Password Manager then you may have to reset the MP.