When I click on the Firefox icon, I get the TWCCentral page. However, the page is misaligned, i.e. all the pictures switch to the left leaving a white blank sp
pictures switch to the left leaving a white blank area on the left of the page. I contacted Time Warner and they told me you are the one to correct this problem...I hope you can...please let me know when this situation is resolved...Thank you. rjordan28@nyc.rr.com
All Replies (2)
Hi,
It seems like we need to reset your zoom on your browser. I find a great support article, which provides instruction on how to fix your issue. Please see the link below. Thanks for using Mozilla Firefox.
Robert
I assume this page worked normally in Firefox 22?
Firefox 23 introduced a new security feature. If this is an HTTPS page, insecure content may be blocked. Look for a shield icon on the address bar to the left of the URL. This article has more details about this feature: Mixed content blocking in Firefox
If it's not a secure page or there's no shield, here is a more general suggestion.
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?