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Copy/Paste not working in Firefox v23 & v24 without ZoneAlarm installed

Posted

Recently I updated my Firefox from version 22 to 23 and I noticed copy and paste text from web pages in Firefox to other applications like notepad and even Firefox not working in my windows 8 x86. Copying text from other apps like notepad and pasting to Firefox works fine! I also updated it to beta v24 and same problem is still there. I don't have any issue with IE. BTW I don't have ZoneAlarm Installed.

Recently I updated my Firefox from version 22 to 23 and I noticed copy and paste text from web pages in Firefox to other applications like notepad and even Firefox not working in my windows 8 x86. Copying text from other apps like notepad and pasting to Firefox works fine! I also updated it to beta v24 and same problem is still there. I don't have any issue with IE. BTW I don't have ZoneAlarm Installed.

Modified by Ehsan

Chosen solution

I tried to disable startup programs one by one from task manager. I noticed a program named QTranslate which translates text from webpages to other languages causes my problem. After I upgraded QTranlate to final version, my problem was gone and Now, copy/paste functions works perfect as well as before! :)

I think new versions of Firefox (v23&24) is not adaptive with previous version of QTranslate. Therefore, after upgrading my Firefox from v22 to v23, my problem occurred and upgrading QTranslate fixed my problem!

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • Google Update
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.20513.0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • Raidcall plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • The plugin allows you to have a better experience with Microsoft Lync
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Facebook Video Calling Plugin
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • Yahoo Application State Plugin version 1.0.0.7
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; rv:24.0) Gecko/20100101 Firefox/24.0

More Information

kobe 441 solutions 5048 answers

Helpful Reply

can you try in windows safe mode. * http://windows.microsoft.com/en-us/windows7/start-your-computer-in-safe-mode
HarryStottle 0 solutions 9 answers

Helpful Reply

I've been having this problem since v22 and all I've so far seen are nonsense suggestions about a connection with Zonealarm. I use copy and paste so much that I'm forced to revert to v21 or use alternative browsers.

I've been having this problem since v22 and all I've so far seen are nonsense suggestions about a connection with Zonealarm. I use copy and paste so much that I'm forced to revert to v21 or use alternative browsers.
cor-el
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17537 solutions 158573 answers

Try to set the Boolean pref dom.event.clipboardevents.enabled to false on the about:config page.

Try to set the Boolean pref dom.event.clipboardevents.enabled to false on the about:config page.

Question owner

Dear @cor-el, I did this and the problem is still there.

Dear @cor-el, I did this and the problem is still there.

Modified by Ehsan

cor-el
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17537 solutions 158573 answers

Aren't the keyboard shortcuts not working as well?

  • Copy: Ctrl+C or Ctrl+Insert (Mac: Command + C)
  • Paste: Ctrl+V or Shift+Insert (Mac: Command + V)
  • Cut: Ctrl+X or Shift+Delete (Mac: Command + X)
Aren't the keyboard shortcuts not working as well? *Copy: Ctrl+C or Ctrl+Insert (Mac: Command + C) *Paste: Ctrl+V or Shift+Insert (Mac: Command + V) *Cut: Ctrl+X or Shift+Delete (Mac: Command + X)

Question owner

Dear @cor-el, copy/paste functions works well for me in other apps except Firefox. I tried to boot in safe mode with networking as @Waka_Flocka_Flame told, and the problem is gone just in safe mode!

Dear @cor-el, copy/paste functions works well for me in other apps except Firefox. I tried to boot in safe mode with networking as @Waka_Flocka_Flame told, and the problem is gone just in safe mode!

Modified by Ehsan

pctech799 0 solutions 2 answers

I have same that , I did this and the problem is still there.Help me ! Thanks ! sua may tinh tai nha Sua may tinh tai nha

I have same that , I did this and the problem is still there.Help me ! Thanks ! [http://www.pctech.com.vn/dich-vu/5/sua-may-tinh-tai-nha sua may tinh tai nha] Sua may tinh tai nha

Modified by pctech799

cor-el
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17537 solutions 158573 answers

Hi ehsan453,

If it works when you boot Windows in Safe Mode then it is likely that your security software is causing this problem.

Other programs apart form ZoneAlarm can cause such issues as well.

Which security software (firewall, anti-virus) do you have?

Hi ehsan453, If it works when you boot Windows in Safe Mode then it is likely that your security software is causing this problem. Other programs apart form ZoneAlarm can cause such issues as well. Which security software (firewall, anti-virus) do you have?

Question owner

Dear @cor-el, I just have built-in Windows 8 security software (Windows Defender and Windows Firewall).

Dear @cor-el, I just have built-in Windows 8 security software (Windows Defender and Windows Firewall).
cor-el
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17537 solutions 158573 answers

You can use the MSConfig program or the Autoruns utility to see which software and services are getting started, but be careful with disabling services.


Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

You can use the MSConfig program or the Autoruns utility to see which software and services are getting started, but be careful with disabling services. *http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx ---- Do a malware check with some malware scanning programs on the Windows computer.<br> Please scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Question owner

Dear cor-el,

Tnx for your reply. But how can i diagnose which software or services that are getting started, causes this problem?

Dear cor-el, Tnx for your reply. But how can i diagnose which software or services that are getting started, causes this problem?

Chosen Solution

I tried to disable startup programs one by one from task manager. I noticed a program named QTranslate which translates text from webpages to other languages causes my problem. After I upgraded QTranlate to final version, my problem was gone and Now, copy/paste functions works perfect as well as before! :)

I think new versions of Firefox (v23&24) is not adaptive with previous version of QTranslate. Therefore, after upgrading my Firefox from v22 to v23, my problem occurred and upgrading QTranslate fixed my problem!

I tried to disable startup programs one by one from task manager. I noticed a program named [http://quest-app.appspot.com QTranslate] which translates text from webpages to other languages causes my problem. After I upgraded QTranlate to final version, my problem was gone and Now, copy/paste functions works perfect as well as before! :) I think new versions of Firefox (v23&24) is not adaptive with previous version of QTranslate. Therefore, after upgrading my Firefox from v22 to v23, my problem occurred and upgrading QTranslate fixed my problem!

Modified by Ehsan

HarryStottle 0 solutions 9 answers

hmmm... Just updated to V23 and found - in the about:config - the value noscript.allowClipboard set to false. Toggled it to true and, as of right now, copy and paste seems to be working again...

hmmm... Just updated to V23 and found - in the about:config - the value noscript.allowClipboard set to false. Toggled it to true and, as of right now, copy and paste seems to be working again...

Question owner

Dear HarryStottle,

There isn't any preference named "noscript.allowClipboard" in the about:config list!

Dear HarryStottle, There isn't any preference named "noscript.allowClipboard" in the about:config list!

Modified by Ehsan

cor-el
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17537 solutions 158573 answers

That is a pref that is added by the NoScript extension. So you won't have it when this extension isn't installed.

That is a pref that is added by the NoScript extension. So you won't have it when this extension isn't installed.
rvalens2 0 solutions 1 answers

cor-el's fix worked for me. I am running Firefox Beta 24.0.

"Set the Boolean pref (true/false) dom.event.clipboardevents.enabled to false on the about:config page."

I would just add these step-by-step instructions.

  1. Type about:config in the address bar and press enter. You'll see a long page of configuration settings come up.
  2. Search for the line that says dom.event.clipboardevents.enabled
  3. Right click on the line and click toggle from the menu to switch the selection from true to false.
  4. Close the window X

And you are done. You should now be able to copy and paste text once again. Thanks cor-el for helping me fix this problem. It was driving me crazy.

'''cor-el's''' fix worked for me. I am running Firefox Beta 24.0. "Set the Boolean pref (true/false) '''dom.event.clipboardevents.enabled''' to false on the '''about:config''' page." I would just add these step-by-step instructions. # Type '''about:config''' in the address bar and press '''enter'''. You'll see a long page of configuration settings come up. # Search for the line that says '''dom.event.clipboardevents.enabled''' # Right click on the line and click '''toggle''' from the menu to switch the selection from true to false. # Close the window '''X''' And you are done. You should now be able to copy and paste text once again. Thanks '''cor-el''' for helping me fix this problem. It was driving me crazy.

Modified by rvalens2

the-edmeister
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5406 solutions 40244 answers

The thread Owner's problem has been solved. Moderator is locking this thread - off-topic (Firefox Beta posting).

The thread Owner's problem has been solved. Moderator is locking this thread - off-topic (Firefox Beta posting).