X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

This thread was closed and archived. Please ask a new question if you need help.

Why is my ZTE Open unable to update Firefox OS?

Posted

Everytime i hit button check for update there is an error message 'problem to download update'.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Mobile; rv:18.0) Gecko/18.0 Firefox/18.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Are you connected to WiFi or a Data connection when you try to Update?

Question owner

I'm connected to WiFi.

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3018 answers

Hello,

After reading the information provided about your issue I suggest a soft reset of the phone.

  1. Take the back cover of the phone off.
  2. Take the battery out.
  3. Take the SIM card and microSD card out (if applicable).
  4. Wait 10 seconds.
  5. Put the SIM card and microSD card back in (if applicable).
  6. Put the battery back in.
  7. Put the back cover back on.
  8. Turn the device on.
  9. Check if the issue you were having is still present.

Please report back to us if this solved your problem!

Thank you

asmo2 0 solutions 2 answers

I'm having the same problem with my phone. The above didn't work for me.

r-kid175 1 solutions 2 answers

Same here, I've tried the battery out, etc method and still get the error message.

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3018 answers

Please try the method explained in this article: Update for Accuweather or Wikipedia won't download on ZTE Open. You can also try contacting ZTE.

Chickendave 0 solutions 2 answers

Hi had a go at this but still did not work. Is there a way to find out if there is an update or if the phone already has it but thinks it hasn't? I had a cheep tablet that did this. ZTE said to ask Mozilla.

pfe1223 0 solutions 3 answers

I too have this problem. I have tried the battery removal process and the Accuweather update process. Neither works. Here are some things I noticed about the update process:

  • The update is 13.34 MB, but the phone download progress shows 13.11 MB then the phone asks if I want to start the install process. Could it be that the phone is not downloading the entirety of the update?
  • When the phone reboots, I get an orange screen with a white gear in the middle. This seems as though the update is being installed, but the progress bar moves so fast (maybe 3 seconds) that I question if anything really is being installed.

Anybody else see something like this?

crislevin 5 solutions 34 answers

same problem here, also many people in this thread https://support.mozilla.org/en-US/questions/969156

at this time, I am sorry to say, asking users to "contact ZTE" is not going to cut it.

Please hold a ZTE phone in your hand and figure it out, Mozilla.

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3018 answers

Hi!

I understand you guys are frustrated that the update is not updating. Could you explain what is in the update or what the update is for?

Unfortunately, I do not have a ZTE device but my supervisor does and can help you as I will notify her.

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

Thank you for your patience and understanding.

crislevin 5 solutions 34 answers

the update is

"system update required" "13.34MB"

Thats all the information on screen.

currently, my system info are:

  1. software: Open_us_dev_ffos_v1.0.0B02
  2. last updated: 8/24/2013 7:52AM
  3. OS version: 1.0.1.0
  4. firmware revision: V1.01.00.01.019.144
  5. Platform version: 18.0
  6. build identifier: 20130724040538
  7. update channel: nightly
pfe1223 0 solutions 3 answers

The update will install Firefox OS 1.1. I have read that there is a boost in performance (who knows what this means) as well as bug fixes.

Via Engadget

Mike2782 0 solutions 4 answers

Same issue here, same build as crislevin. Tried battery out and Accuweather and failed as well

crislevin 5 solutions 34 answers

I kinda suspect this needs to be fixed from the developer side and the updating package needs to be changed a bit. May just be some sort of technical glitch.

jonnybrovo815 0 solutions 2 answers

I have this issue too. Same info as crislevin I have a ZTE Open.

the update is

"system update required" "13.34MB"

Thats all the information on screen.

currently, my system info are:

   software: Open_us_dev_ffos_v1.0.0B02
   last updated: 8/24/2013 7:52AM
   OS version: 1.0.1.0
   firmware revision: V1.01.00.01.019.144
   Platform version: 18.0
   build identifier: 20130724040538
   update channel: nightly
Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

pfe1223, FirefoxOS 1.1 is only going on Geeksphones, not on the ZTE Open Phones, there is no rollout for 1.1 planned for them yet.

crislevin 5 solutions 34 answers

Thanks, I am trying to get several things clear:

1. Are you are saying there is really no update, the notification we saw was just an error?

2. the update will be directly from Mozilla for each phone? or will it be vetted and pushed from phone manufacturer?

3. may I ask what's stopping Mozilla from rolling out 1.1 for ZTE open? It seems ZTE open is not customized by ZTE, so its all Mozilla firefox OS, correct?

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

1. I'm not sure if there is an error or isn't, you can contact ZTE to see if they have released an update. 2. Updates are pushed from the Phone manufacturers, as they need to make sure that drivers and certifications happen for their devices. Mozilla has no control over that process. 3. See above.

julienw 0 solutions 2 answers

The best way to really know what happens is to enable "Remote Debugging" and "Console logs" (see https://developer.mozilla.org/en-US/docs/Mozilla/Firefox_OS/Debugging/Developer_settings), connect your phone to a computer that has adb installed, and launch "adb logcat" from this computer. Grepping for "Gecko" probably helps filtering too.

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Helpful Reply

Just as an update for everyone, this is a known bug that has been reported to ZTE and they will be working on a fix. Thanks and I'm sorry for the inconvenience.