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Firefox keeps crashing in safe mode

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by kobe

FirefoxUser5
FirefoxUser5
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Since updating Firefox to version 22 (and later 23), it keeps crashing even if started in safe mode. This happens multiple times a day at random intervals in different web pages.

So far I have done these actions: - clean re-install according to http://kb.mozillazine.org/Uninstalling_firefox - disabled all plugins and extensions - disabled hardware acceleration - updated graphics drivers - run a normal anti-virus program and Microsoft's Safety Scanner (no viruses/malware found)

Here are my most recent crash reports: 

bp-fac57226-667a-4f16-b574-666522130808
bp-8640c61e-a7e9-48d0-97b1-1edcf2130808
bp-c35080c5-9add-495e-a094-1b6352130808
bp-3c195ac5-2d1b-4707-a846-3a8572130808
bp-8f28ed45-ba28-4998-a2d7-acd442130808
Since updating Firefox to version 22 (and later 23), it keeps crashing even if started in safe mode. This happens multiple times a day at random intervals in different web pages. So far I have done these actions: - clean re-install according to http://kb.mozillazine.org/Uninstalling_firefox - disabled all plugins and extensions - disabled hardware acceleration - updated graphics drivers - run a normal anti-virus program and Microsoft's Safety Scanner (no viruses/malware found) Here are my most recent crash reports: <pre><nowiki>bp-fac57226-667a-4f16-b574-666522130808 bp-8640c61e-a7e9-48d0-97b1-1edcf2130808 bp-c35080c5-9add-495e-a094-1b6352130808 bp-3c195ac5-2d1b-4707-a846-3a8572130808 bp-8f28ed45-ba28-4998-a2d7-acd442130808</nowiki></pre>

Modified by cor-el

Chosen solution

That is a problem with your Fsecure antivirus, disable it for a while and see if Firefox works properly.

Read this answer in context 👍 1

All Replies (4)

kobe
kobe
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Chosen Solution

That is a problem with your Fsecure antivirus, disable it for a while and see if Firefox works properly.

philipp
philipp
  • Moderator
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other users could resolve it when they updated their f-secure product (supposedly a business version): https://bugzilla.mozilla.org/show_bug.cgi?id=891802

FirefoxUser5
FirefoxUser5 Question owner
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I have temporarily disabled F-Secure and I have not had any more crashes, so F-Secure seems to be the issue. Thank you for your help.

kobe
kobe
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You may need to update your product (F-secure), as philipp said. In order to stay protected as the crash doesnt happen in the newest fsecure version.