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I was upgraded to Office 2010, which also seems to have installed an add-on in Mozilla. Ever since my google drive docs won't launch. Related? Best fix?

Posted

Upon reboot and re-launch I noticed that the Office 2010 install seems to have also installed a Mozilla add-on (check your add-ons page auto-launched). Given that it's microsoft, and that my google docs stopped launching when 2010 was installed, I'm wondering if the microsoft add-on does something to interfere and cause this bug.

Upon reboot and re-launch I noticed that the Office 2010 install seems to have also installed a Mozilla add-on (check your add-ons page auto-launched). Given that it's microsoft, and that my google docs stopped launching when 2010 was installed, I'm wondering if the microsoft add-on does something to interfere and cause this bug.

Additional System Details

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.7 r700
  • 7000.2013.0426.1850
  • Office Plugin for Netscape Navigator
  • ActiveTouch General Plugin Container Version 105
  • Default Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.1"
  • Citrix Online App Detector Plugin
  • 5.1.20125.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Version 1.1.5, copyright 1996-2010 The VideoLAN Teamhttp://www.videolan.org/
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 ( .NET CLR 3.5.30729; .NET4.0E)

More Information

Andrew
  • Moderator
321 solutions 4037 answers

If possible, please update to version 23.0 of Firefox. We are detecting version 3.63. Thank you!

If possible, please update to version 23.0 of Firefox. We are detecting version 3.63. Thank you!
cor-el
  • Top 10 Contributor
  • Moderator
17419 solutions 157388 answers
You can check for problems caused by a possibly corrupted user agent. See: *https://support.mozilla.org/kb/Finding+your+Firefox+version *https://support.mozilla.org/kb/websites-say-firefox-outdated-or-incompatible