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Firefox cannot open any web page after I install Blackberry Link

Posted

My laptop runs Vista 32 bit and I have java installed. My default browser is Firefox v22. After I install Blackberry Link (a synchronization PC software for Blackberry 10 smartphones), when I open Firefox, no web page can be opened (blank pages after a while). I uninstall Blackberry Link, Firefox works again.

With Blackberry Link installed, I opened Google Chrome and have no issues opening web pages. I do not want to use Chrome though.

There is some sort of incompatibility between Firefox and BB Link.

Thanks

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.8 r800
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.20513.0
  • Garmin Communicator Plug-In 4.0.4.0
  • Office Live Update v1.5
  • HD View 3.3.0.0 Mozilla plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • PDF-XChange Viewer Netscape Gecko Plugin

Application

  • Firefox 22.0
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:22.0) Gecko/20100101 Firefox/22.0
  • Support URL: http://support.mozilla.org/1/firefox/22.0/WINNT/en-US/

Extensions

  • avast! Online Security 8.0.1489 (wrc@avast.com)
  • Garmin Communicator 4.0.4 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b})
  • PDF Viewer 0.8.1 (uriloader@pdf.js)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Skype Click to Call 6.9.0.12585 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.23097
  • driverDate: 10-13-2011
  • driverDate2:
  • driverVersion: 8.15.10.2555
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family)
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 860160
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 180
  • browser.history_expire_days_min: 7
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www22.verizon.com/Foryourhome/MyAccount/Unprotected/UserManagement/Login/Login.aspx
  • browser.startup.homepage_override.buildID: 20130618035212
  • browser.startup.homepage_override.mstone: 22.0
  • browser.tabs.warnOnClose: False
  • browser.urlbar.autocomplete.enabled: False
  • browser.zoom.full: False
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 22.0
  • font.internaluseonly.changed: False
  • gfx.direct3d.checkDX10: False
  • keyword.URL: http://www.bing.com/search?mkt=fr-FR&form=MIAWB1&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1375376720
  • places.history.expiration.transient_current_max_pages: 79458
  • places.history.expiration.transient_optimal_database_size: 127132302
  • places.last_vacuum: 1299939625
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.clearOnShutdown.offlineApps: True
  • privacy.clearOnShutdown.passwords: True
  • privacy.clearOnShutdown.siteSettings: True
  • privacy.cpd.offlineApps: True
  • privacy.cpd.sessions: False
  • privacy.cpd.siteSettings: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • security.OCSP.disable_button.managecrl: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1373122179

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
2387 solutions 21091 answers

Helpful Reply

Does Blackberry Link install any add-ons into Firefox? You can check here:

orange Firefox button (or Tools menu) > Add-ons > Plugins category
orange Firefox button (or Tools menu) > Add-ons > Extensions category

Also, does Blackberry Link create any Windows network connections? To make sure Firefox isn't randomly choosing dysfunctional networks, check your proxy setting here:

orange Firefox button (or Tools menu) > Options > Advanced > Network > "Settings" button

If you have Auto-detect, try either No Proxy or Use system proxy settings.

Question owner

Thank you very much for looking into my compatibility issue with BB Link and FF

I check on Firefox Add-ons Plugins category and Extensions category, and BB Link did not install any add ons into Firefox.

I also check the Options Advanced Network Settings and currently I have No Proxy when I ran into this issue with BB Link.

Thanks again.