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I can't get Firefox to open web links, it is the default browser, I've been told to install Google Chrome but I don't want to, please help.

  • 4 replies
  • 7 have this problem
  • 2 views
  • Last reply by cor-el

toyekoye
toyekoye
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Whenever I open a web page with links, either the page opens white or does not open at all. I have only Firefox installed so it is the default browser. When I've written to web page hosts they suggest using Google Chrome instead of Firefox but I don't like Chrome and would like to stay with Firefox. I am using a PC with Windows XP. Thank you for any assistance you can provide.

Whenever I open a web page with links, either the page opens white or does not open at all. I have only Firefox installed so it is the default browser. When I've written to web page hosts they suggest using Google Chrome instead of Firefox but I don't like Chrome and would like to stay with Firefox. I am using a PC with Windows XP. Thank you for any assistance you can provide.

All Replies (4)

Jafar Muhammed
Jafar Muhammed
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

ideato
ideato
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Hello toyekoye, you must set Firefox as the default browser, and then is if you still have the problem, see : Setting Firefox as the default browser does not work - What to do


thank you

kobe
kobe
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: