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Problem with loading / displaying web pages


I have a problem with a new laptop that I bought recently, running 64-bit Windows 8, do not know if it will be a driver problem, but I doubt it, the issue is that normally browsing Firefox 22, after a while you start having problems displaying pages which makes it impossible to surf the internet, I attached a screenshot of what happens to me when the problem starts:


I have tried re-installing Firefox, flash player, java, everything but it stays the same, to fix it I have to clear the history and ?cache?, but after a while the same thing happens again. I tried disabling plugins and so I doubt it's hardware problem, the only thing that was initially install ad-block, uninstall it after a while, that may leave me something in Firefox record causes me this problem? Thanks in advance.


This is NOT my question. Someone posted this question in Spanish, but they aren't getting any help because no one is viewing the question because the question title is not English. I am reposting this question in English so others will help. You can view the original question here: https://support.mozilla.org/en-US/questions/965988#answer-460939 Don't worry about translating your answers into Spanish because they are using an online translate to communicate to us in English.

NOTE: The troubleshooting information on this question is not correct. Go to the original question page to see the accurate information.

Thank you.

Modified by Wesley Branton

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • Google Update
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • VLC media player Web Plugin 2.0.6
  • Pokki Download Helper
  • SiteAdvisor
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • GEPlugin
  • iTunes Detector Plug-in
  • Picasa plugin
  • McAfee MSC FF plugin DLL
  • Unity Player 4.0.1f2
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin


  • Firefox 22.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:22.0) Gecko/20100101 Firefox/22.0
  • Support URL: http://support.mozilla.org/1/firefox/22.0/WINNT/en-US/


  • Adblock Plus 2.3.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add-on Builder Helper 1.7 (jid0-t3eeRQgGANLCH9c50lPqcTDuNng@jetpack)
  • Find All 3.4 (findall@codedawn.com)
  • Freemake Youtube Download Button 1.0.0 (ytfmdownloader@gmail.com)
  • Google Translator for Firefox (translator@zoli.bod)
  • Location Bar Enhancer 5.1 (UIEnhancer@girishsharma)
  • McAfee ScriptScan for Firefox 15.1.0 ({D19CA586-DD6C-4a0a-96F8-14644F340D60})
  • McAfee SiteAdvisor 3.6.2 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • MeasureIt 0.4.12 ({75CEEE46-9B64-46f8-94BF-54012DE155F0})
  • Muter 1.0.3 (muter@yxl.name)
  • NewScrollbars (aka NoiaScrollbars) 1.1 (NoiaScrollbars@ArisT2_Noia4dev)
  • Private Tab 0.1.3 (privateTab@infocatcher)
  • RSS Icon In Awesombar 1.4 (rssicon@jasnapaka.com)
  • System Monitor 0.7.0 (system-monitor@clear-code.com)
  • Tab Scope 1.3.3 (tabscope@xuldev.org)
  • Test Pilot 1.2.2 (testpilot@labs.mozilla.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Turn Off the Lights (stefanvandamme@stefanvd.net)
  • URL Tab Completion 1.2.7 (tab_completion@mozilla.org)
  • Freemake Video Converter Plugin 1.0.0 (fmconverter@gmail.com) (Inactive)
  • Freemake Video Downloader Plugin 1.0.0 (fmdownloader@gmail.com) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)


  • incrementalGCEnabled: True


  • adapterDescription: NVIDIA GeForce 6200 TurboCache(TM)
  • adapterDescription2:
  • adapterDeviceID: 0x0161
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion:
  • driverDate: 1-31-2013
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 6200 TurboCache(TM))
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: file:///E:/Mozilla%20Firefox/Homepage.html
  • browser.startup.homepage_override.buildID: 20130618035212
  • browser.startup.homepage_override.mstone: 22.0
  • browser.tabs.warnOnClose: False
  • browser.tabs.warnOnOpen: False
  • browser.urlbar.default.behavior: 2
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 22.0
  • font.internaluseonly.changed: True
  • keyword.URL: http://www.google.ca/search?ie=UTF-8&oe=utf-8&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1374878007
  • places.history.expiration.transient_current_max_pages: 53636
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0


  • User JS: No
  • Accessibility: No
  • Top 10 Contributor
2365 solutions 20923 answers

Hi ComputerWhiz, I posted a reply over in the other thread: https://support.mozilla.org/questions/965988#answer-460944