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Plugin Check gives wrong results for some Macs

Posted

On a Mac running OS X 10.6.8 (Snow Leopard) or Earlier, Plugin Check indicates both Java Applet Plug-In and QuickTime Plug-in are out of date.

Steps to Reproduce: Tools -> Add-ons -> Plugins -> Check to see if your plugins are up to date

Results show: Java Applet Plug-in Update Now QuickTime Plug-in 7.6.6 Update Now

Explanation: 1. Prior to OS X 10.7 (Mountain Lion) Apple provided Java. Apple has not provided an update. [java.com's update requires Mac OS X (10.7.3 version and above)] 2. There is no update to QuickTime Plug-in 7.6.6 for some Macs; it is most recent for OS X 10.6.3 through 10.6.8.

Can Plugin Check be fixed? Can Macs get better support? (Some unaddressed bugs go back to Firefox 3.5 and before!)

On a Mac running OS X 10.6.8 (Snow Leopard) or Earlier, Plugin Check indicates both Java Applet Plug-In and QuickTime Plug-in are out of date. Steps to Reproduce: Tools -> Add-ons -> Plugins -> Check to see if your plugins are up to date Results show: Java Applet Plug-in Update Now QuickTime Plug-in 7.6.6 Update Now Explanation: 1. Prior to OS X 10.7 (Mountain Lion) Apple provided Java. Apple has not provided an update. [java.com's update requires Mac OS X (10.7.3 version and above)] 2. There is no update to QuickTime Plug-in 7.6.6 for some Macs; it is most recent for OS X 10.6.3 through 10.6.8. Can Plugin Check be fixed? Can Macs get better support? (Some unaddressed bugs go back to Firefox 3.5 and before!)

Modified by peter.s.cahan

Chosen solution

I see your vote in: Bug 565832 - Plugin Check Indicating QuickTime Plug-in 7.6.3 is "Outdated"

7.6.6. reported also

don't make a new bug, it is ok. (i vote also)


thank you

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • 5.1.20125.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Coupons Inc., Coupon Printing FireFox Plugin
  • npmnqmp 071303000006

Application

  • Firefox 22.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:22.0) Gecko/20100101 Firefox/22.0
  • Support URL: http://support.mozilla.org/1/firefox/22.0/Darwin/en-US/

Extensions

  • Adblock Plus 2.2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add to Search Bar 2.0 (add-to-searchbox@maltekraus.de)
  • AddThis 3.5.9 ({3e0e7d2a-070f-4a47-b019-91fe5385ba79})
  • Fast Image Research 1.2 (fastimageresearch@usacyborg.com)
  • Hebrew Calendar 1.0.6.1 ({C4A22BA1-6D61-45F1-82A9-140FD33F1110})
  • Latin Dictionary 0.41.20110603 (la@dictionaries.addons.mozilla.org)
  • ModPlugin 1.0.1131 ({31d88f70-c791-42d8-8187-faaf71d42f67})
  • NoScript 2.6.6.8 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Organize Search Engines 1.7 (organize-search-engines@maltekraus.de)
  • PDF Viewer 0.8.1 (uriloader@pdf.js)
  • Pocket 3.0.4 (isreaditlater@ideashower.com)
  • PrivacySuite 0.753 (abine@abine.com)
  • Quick Translator 1.0 ({5C655500-E712-41e7-9349-CE462F844B19})
  • ReminderFox 2.1.2 ({ada4b710-8346-4b82-8199-5de2b400a6ae})
  • Session Manager 0.8.0.7 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • ShareThis Toolbar 1.300.436 ({5e889f11-3738-6e34-f5ad-ccce03875424})
  • TinEye Reverse Image Search 1.1 (tineye@ideeinc.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • avast! Online Security 8.0.1429 (wrc@avast.com) (Inactive)
  • MaskMe 1.18.245 (idme@abine.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x94c8
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none'}
  • numAcceleratedWindows: 10
  • numTotalWindows: 10
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 2400 XT OpenGL Engine
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.max_tabs_undo: 25
  • browser.sessionstore.max_windows_undo: 20
  • browser.startup.homepage: http://start.verizon.net/
  • browser.startup.homepage_override.buildID: 20130618035212
  • browser.startup.homepage_override.mstone: 22.0
  • dom.event.contextmenu.enabled: False
  • dom.max_chrome_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 22.0
  • font.internaluseonly.changed: True
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.layers.direct3d9: 3
  • gfx.blacklist.webgl.msaa: 4
  • network.cookie.prefsMigrated: True
  • network.http.pipelining.maxrequests: 4
  • places.database.lastMaintenance: 1374166507
  • places.history.expiration.transient_current_max_pages: 80531
  • places.history.expiration.transient_optimal_database_size: 42949672
  • places.last_vacuum: 1297106435
  • plugin.disable_full_page_plugin_for_types: application/vnd.fdf,application/vnd.adobe.xdp+xml,application/vnd.adobe.xfd+xml
  • plugin.importedState: True
  • plugin.state.adobepdfviewernpapi: 0
  • plugin.state.iphotophotocast: 0
  • plugin.state.officelivebrowserplugin: 0
  • plugin.state.sharepointbrowserplugin: 0
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.disable_button.openDeviceManager: False
  • security.warn_viewing_mixed: False
  • security.warn_viewing_mixed.show_once: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1372903602

Misc

  • User JS: No
  • Accessibility: No
user633449 1539 solutions 10745 answers

So you have Mac 10.8, so you can download Java 7 update 25 or later from java.com. Same with Quicktime, you can update to 7.7.1. I'm not sure what the issue is? Just update your plugins.

So you have Mac 10.8, so you can download Java 7 update 25 or later from java.com. Same with Quicktime, you can update to 7.7.1. I'm not sure what the issue is? Just update your plugins.

Helpful Reply

I'm running OS X 10.6.8 (Snow Leopard), not 10.8 (Mountain Lion). These updates are not available for 10.6.8. Java 7 requires OS X (10.7.3 version and above). [See java.com] The QuickTime update link does not have any download link for anything before Mountain Lion. Searching reveals no update for Snow Leopard beyond 7.6.6. Using Apple's Software Update does not find any updates for these, either. The issue is that Plugin Check reports wrong results (update needed vs no update available) for Macs running Snow Leopard.

I'm running OS X 10.6.8 (Snow Leopard), not 10.8 (Mountain Lion). These updates are not available for 10.6.8. Java 7 requires OS X (10.7.3 version and above). [See java.com] The QuickTime update link does not have any download link for anything before Mountain Lion. Searching reveals no update for Snow Leopard beyond 7.6.6. Using Apple's Software Update does not find any updates for these, either. The issue is that Plugin Check reports wrong results (update needed vs no update available) for Macs running Snow Leopard.
jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

Helpful Reply

The last time I checked, the Plugin Check site only recognizes the latest release as the current release. If your OS is not eligible for that release for some reason, the Plugin Check site doesn't have that level of information.

The last time I checked, the Plugin Check site only recognizes the latest release as the current release. If your OS is not eligible for that release for some reason, the Plugin Check site doesn't have that level of information.

Question owner

Thanks. Is there any way Plugin Check can take OS into account? Often there are updates that are for Windows (for example) but the Apple compatible version isn't ready yet.

Also, different major OS releases sometimes have different releases for the same update, often separated by up to a month. (This is true for both Windows and OS X.)

Thanks. Is there any way Plugin Check can take OS into account? Often there are updates that are for Windows (for example) but the Apple compatible version isn't ready yet. Also, different major OS releases sometimes have different releases for the same update, often separated by up to a month. (This is true for both Windows and OS X.)
jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

Actually, the site does look at OS, but at a high level, e.g., Windows vs. Mac, and not down to the version number.

This does work -- when I send a request impersonating Mac, I get a different "latest" version of QuickTime:

Windows: "7.7.4"

Mac: "7.6.6.0"

But that doesn't solve your issue of Apple not making that update available for your version of MacOSX. Unfortunately, I don't think this will be easy to solve.

Do you want to take a minute to submit the suggestion using:

Help > Submit Feedback

Actually, the site does look at OS, but at a high level, e.g., Windows vs. Mac, and not down to the version number. This does work -- when I send a request impersonating Mac, I get a different "latest" version of QuickTime: Windows: "7.7.4" Mac: "7.6.6.0" But that doesn't solve your issue of Apple not making that update available for your version of MacOSX. Unfortunately, I don't think this will be easy to solve. Do you want to take a minute to submit the suggestion using: Help > Submit Feedback

Question owner

In that case, there is a slightly different problem. I am running QuickTime 7.6.6, but it is being reported as vulnerable (needing update).

I will pass on the feedback as well.

In that case, there is a slightly different problem. I am running QuickTime 7.6.6, but it is being reported as vulnerable (needing update). I will pass on the feedback as well.
jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

It's possible my impersonation was not successful... someday I'll get a Mac.

It's possible my impersonation was not successful... someday I'll get a Mac.

Question owner

No, I think your impersonation was successful, in that you got a different version number for Windows vs. Mac. I think the problem may be that Plugin Check is not using the Mac values for my Mac, or the relational operator is incorrect somehow. You saw current version QuickTime = 7.6.6 My Version of QuickTime = 7.6.6 Plugin Check is reporting vulnerable, needs update. Therefore Plugin Check has a bug. Simple syllogism.

No, I think your impersonation was successful, in that you got a different version number for Windows vs. Mac. I think the problem may be that Plugin Check is not using the Mac values for my Mac, or the relational operator is incorrect somehow. You saw current version QuickTime = 7.6.6 My Version of QuickTime = 7.6.6 Plugin Check is reporting vulnerable, needs update. Therefore Plugin Check has a bug. Simple syllogism.
ideato 893 solutions 6250 answers

Hello, 7.6.6 for mac it seems not blocked !!!!!

https://addons.mozilla.org/en-US/firefox/blocked/p408

https://wiki.mozilla.org/QA/Desktop_Firefox/Plugins/Blocklisting/Apple_Quicktime#Production

probably a bug in plugin test (as peter.s.cahan said above)

Bug 886895

thank you

Hello, '''7.6.6''' for mac it seems '''not blocked''' !!!!! https://addons.mozilla.org/en-US/firefox/blocked/p408 https://wiki.mozilla.org/QA/Desktop_Firefox/Plugins/Blocklisting/Apple_Quicktime#Production probably a bug in plugin test (as peter.s.cahan said above) [https://bugzilla.mozilla.org/show_bug.cgi?id=886895 Bug 886895] thank you

Modified by ideato

jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

Hi ideato, it seems that not every "old" version is blocked, and not every block is a hard block triggers a warning or a click-to-play message. The blocklist mechanism seems to involve a different set of judgments and data files than the plugin checker site, but they might be connected in a way I don't see.

Hi ideato, it seems that not every "old" version is blocked, and not every block is a hard block triggers a warning or a click-to-play message. The blocklist mechanism ''seems'' to involve a different set of judgments and data files than the plugin checker site, but they might be connected in a way I don't see.
ideato 893 solutions 6250 answers

Hello jscher2000

I do not think you're wrong, you are correct.


thanks

Hello jscher2000 I do not think you're wrong, you are correct. thanks

Question owner

Hello ideato,

Bug 886895 makes no mention of Plugin Check. Should it? or should a separate bug report be made for Plugin Check.

Hello ideato, Bug 886895 makes no mention of Plugin Check. Should it? or should a separate bug report be made for Plugin Check.
ideato 893 solutions 6250 answers

Hello peter.s.cahan, you are right, yes, it needs a new bug report. If the the guys who work on the bug understand some correlation, then will make the correlation.

thanks

Hello peter.s.cahan, you are right, yes, it needs a new bug report. If the the guys who work on the bug understand some correlation, then will make the correlation. thanks

Modified by ideato

Question owner

So what has to be done to have the NEW bug report made?

So what has to be done to have the NEW bug report made?
ideato 893 solutions 6250 answers

Chosen Solution

I see your vote in: Bug 565832 - Plugin Check Indicating QuickTime Plug-in 7.6.3 is "Outdated"

7.6.6. reported also

don't make a new bug, it is ok. (i vote also)


thank you

I see your vote in: [https://bugzilla.mozilla.org/show_bug.cgi?id=565832 Bug 565832 - Plugin Check Indicating QuickTime Plug-in 7.6.3 is "Outdated"] 7.6.6. reported also don't make a new bug, it is ok. (i vote also) thank you
jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

Hi Peter, anyone can file a bug, although you need to create a new login on Bugzilla (or use a webmail login through Persona).

Here's a sample plugincheck bug: Plugincheck reports Adobe Acrobat 10.1.7 as outdated although it is not.

It's not so important to figure out all the different categories on the Bugzilla system, and someone will recategorize bugs as needed. You can just focus on a detailed enough description that people will be able to understand and follow-up on the issue.

In the process of looking up sample bugs, I found an old page that describes how the lookup works for version information. Not sure this is still current, but it's the only thing I've seen that has this level of detail: https://wiki.mozilla.org/Plugins:PluginDirectory/HowPluginDetectionWorks

Hi Peter, anyone can file a bug, although you need to create a new login on Bugzilla (or use a webmail login through Persona). Here's a sample plugincheck bug: [https://bugzilla.mozilla.org/show_bug.cgi?id=872997 Plugincheck reports Adobe Acrobat 10.1.7 as outdated although it is not]. It's not so important to figure out all the different categories on the Bugzilla system, and someone will recategorize bugs as needed. You can just focus on a detailed enough description that people will be able to understand and follow-up on the issue. In the process of looking up sample bugs, I found an old page that describes how the lookup works for version information. Not sure this is still current, but it's the only thing I've seen that has this level of detail: https://wiki.mozilla.org/Plugins:PluginDirectory/HowPluginDetectionWorks