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WebEx Meeting Center stopped working with FF v.22

Posted

WebEx Meeting Center has stopped working since FF updated to v.22. I had this problem when FF updated to v.21 and I added a change to the plug-in load options in about:config called "plugins.load_appdir_plugins" and set that to TRUE and that corrected the issue under FF v.21.

Now that 22 loaded the other day, I cannot get the Meeting Center to run. I get the Java security warning asking if it is ok for this Java app to run and I allow it and then, instead of running, I get taken to the Meeting Center download screen even though the Meeting Center app is installed. This appears to be default behavior if the app doesn't start.

If I reinstall Meeting Center, it says would I like to Modify, Repair, or Uninstall and I've tried all options with removing and reinstalling and that has not helped. I've even removed and reinstalled Java and that has not helped.

Any suggestions, anyone?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • npsitesafety
  • Google Update
  • VLC media player Web Plugin 2.0.6
  • Picasa plugin
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • GEPlugin
  • 5.1.20125.0
  • Garmin Communicator Plug-In 4.0.4.0
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • NPWLPG
  • Logitech Device Detection
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Yahoo! activeX Plug-in Bridge

Application

  • Firefox 22.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0
  • Support URL: http://support.mozilla.org/1/firefox/22.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • All-in-One Sidebar 0.7.18 ({097d3191-e6fa-4728-9826-b533d755359d})
  • Better Gmail 2 1.2 (bettergmail2@ginatrapani.org)
  • Evernote Web Clipper 5.7 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • FireFTP 2.0.16 ({a7c6cf7f-112c-4500-a7ea-39801a327e5f})
  • Forecastfox 2.2.2 ({0538E3E3-7E9B-4d49-8831-A227C80A7AD3})
  • Garmin Communicator 4.0.4 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Greasemonkey 1.9 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Integrated Inbox for Gmail & Google Apps 3.0.8 ({28197867-b1ef-4140-8e3b-55c45b9c8460})
  • Keep Tube Downloader 1.2 (webmaster@keep-tube.com)
  • Logitech Device Detection 1.23.0.5 (DeviceDetection@logitech.com)
  • Memory Restart 1.11 (memoryrestart@teamextension.com)
  • Photobucket Uploader 1.3.9 (pbupload@photobucket.com)
  • RoboForm Toolbar for Firefox 7.9.0.0 ({22119944-ED35-4ab1-910B-E619EA06A115})
  • Screenshot Pimp 10.3 ({056d0610-e44d-11df-bccf-0800200c9a66})
  • SortPlaces 1.9.2 (sortplaces@andyhalford.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Vacuum Places Improved 1.2 (VacuumPlacesImproved@lultimouomo-gmail.com)
  • Xmarks 4.2.1 (foxmarks@kei.com)
  • Amazon Toolbar 2.17 (amznUWL@amazon.com) (Inactive)
  • AVG Security Toolbar 13.2.0.5 (avg@toolbar) (Inactive)
  • CloudMagic 3.0.3 (cloudmagic@cloudmagic) (Inactive)
  • ocplugin 1.1 (ocplugin@webex.com) (Inactive)
  • Privacyfix by Privacychoice 4.1.3 ({7CA9CF31-1C73-46CD-8377-85AB71EA771F}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 670
  • adapterDescription2:
  • adapterDeviceID: 0x1189
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 4095
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 3-14-2013
  • driverDate2:
  • driverVersion: 9.18.13.1422
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 670)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 180
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.dont_prompt_on_enter: True
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://my.yahoo.com/|http://forums.delphiforums.com/n/login/login.aspx?webtag=dflogin&seamlesswebtag=%2fn%2fpfx%2fprofile.aspx%3fprofilenav%3dmyforums%26nav%3dmyprofile%26webtag%3ddfpprofile000%26redirCnt%3d1|https://www.facebook.com/|https://accounts.google.com/ServiceLogin?service=mail&passive=true&rm=false&continue=https://mail.google.com/mail/&ss=1&scc=1&ltmpl=default&ltmplcache=2&hl=en
  • browser.startup.homepage_override.buildID: 20130618035212
  • browser.startup.homepage_override.mstone: 22.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.onTop: False
  • browser.tabs.warnOnClose: False
  • dom.disable_window_flip: False
  • dom.disable_window_open_feature.status: False
  • dom.disable_window_status_change: False
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 22.0
  • font.default.x-western: sans-serif
  • font.internaluseonly.changed: True
  • font.name.monospace.x-western: OCR B MT
  • font.name.sans-serif.x-western: Comic Sans MS
  • general.autoScroll: False
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0E)
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://search.conduit.com/ResultsExt.aspx?ctid=CT3284024&SearchSource=2&CUI=UN40199623539355528&UM=UM_ID&q=
  • network.cookie.prefsMigrated: True
  • network.dns.disableIPv6: True
  • network.http.proxy.version: 1.0
  • places.database.lastMaintenance: 1372551863
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 139503370
  • places.last_vacuum: 1314479027
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 2
  • plugin.state.npatgpc: 0
  • plugin.state.nppdf: 0
  • plugins.load_appdir_plugins: True
  • privacy.clearOnShutdown.offlineApps: True
  • privacy.cpd.cookies: False
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1370198276

Misc

  • User JS: No
  • Accessibility: Yes
smo 45 solutions 498 answers

Have you checked your plug-ins lately? To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Question owner

plug-in's are all up to date. thanks for the response.

smo 45 solutions 498 answers

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

Question owner

yeah, the issue is that the Meeting Center app for WebEx uses Java and if I start FF with all plug-in's disabled, won't Java be disabled as well? I can try this easily enough but I expect failure...