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Firefox does not show add-ons and extensions

Posted

After downloading a freeware program loaded with malware/spyware i set about restoring the system overnight to find nothing showing in the add-ons, extensions and appearances section. Even clicking on 'get add-ons' section does not take me to the site as it used to, as it just continuously tries to load. I deleted the extension files (e.g. sqlite, ini, rdf) as suggested in previous posts but this did not fix the problem. Would i need to reset Firefox and if so will i lose all my bookmarks and add-ons?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Next Generation Java Plug-in 1.6.0_45 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • Google Update
  • VLC media player Web Plugin 2.0.6
  • iTunes Detector Plug-in
  • 5.1.20125.0
  • Picasa plugin
  • NPWLPG
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • CANON iMAGE GATEWAY Album Plugin Utility Module

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0

More Information

the-edmeister
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3202 solutions 24452 answers

https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

What does the reset feature do?

All of your Firefox settings and personal information are stored in your profile folder. The reset feature works by creating a new profile folder for you while saving your most important data.

Firefox will try to keep the following data:

    Bookmarks
    Browsing history
    Passwords
    Cookies
    Web form auto-fill information 

Most everything else is saved to a folder on the Desktop, should you want to revert from the reset.

cor-el
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10781 solutions 97024 answers

Did you delete compatibility.ini and addons.sqlite as well?

Question owner

I could not find any compatibility.ini or extension ini. file/s in the folder, however i found the addons.sqlite which i deleted but this did not fix the problem. In fact, i don't see any .ini files at all. I have attached screenshot with list of files

cor-el
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10781 solutions 97024 answers

Helpful Reply

The compatibility.ini file shows as compatibility

Windows hides some file extensions by default.
Among them are .html and .ini and .js and .txt, so you may only see a name without file extension.

You can see the real file type if you open the Properties via the right-click context menu.

Question owner

Deleting both the extension ini and the compatibility ini files fixed the problem

Thank You

cor-el
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10781 solutions 97024 answers

You're welcome