Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Flash hangs Firefox (eventually get script continue/stop dialog)

  • 2 replies
  • 33 have this problem
  • 5916 views
  • Last reply by jscher2000

more options

After some overdue Windows updates, I got hit with severe hangs when opening any page with Flash media. The window frame controls (e.g., minimize) still worked, but everything inside was inaccessible for minutes at a time. Then I would get a dialog indicating that a script was running slowly and had the opportunity to stop or continue.

I had already disabled hardware graphics acceleration in Firefox and Flash, so the logical next step was to disable the Flash Player's protected mode. That is described in this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

It worked.

The Windows updates, probably only one of which is the culprit, were:

All Replies (2)

more options

Also note Quicktime plugin could had been disabled too https://support.mozilla.org/en-US/questions/927003 and use vlc as said here

more options

Hi colbabomb, I rarely visit sites that use QuickTime (e.g., Apple). The problem pages used Flash (such as the page with the video of last Monday's SuMo meeting).