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When I click on buttons/pull down tabs on a variety of websites , I can see that I have pressed the button but the website does not recognize the action

Firefox Troubleshooting
jscher2000 -... replied 13 years ago
d.gingrich
d.gingrich

When I have visited travel websites I can not 'click' on the Calendar. I tried to buy a book and checked off to be visit as a guest - and the website did not recognize the button I had checked off. I tried to edit on 'online profile" and the website does not recognize that I have clicked the 'edit' button.

I have not had problems before and do not understand why this has started to happen. I am running mac osx 10.7.5 and firefox 21

When I have visited travel websites I can not 'click' on the Calendar. I tried to buy a book and checked off to be visit as a guest - and the website did not recognize the button I had checked off. I tried to edit on 'online profile" and the website does not recognize that I have clicked the 'edit' button. I have not had problems before and do not understand why this has started to happen. I am running mac osx 10.7.5 and firefox 21

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

If this was only on one or two sites, I'd suggest "Option #1" below and it's still a good idea. However, when several sites are involved, I begin to suspect an add-on. Hence, "Option #2" below.

Option #1

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r / Command+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

(WIN) orange Firefox button (or Tools menu) > Options > Advanced
(MAC) Firefox menu > Preferences > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (complete any pending transaction first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Tools menu > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

Option #2

Try the sites in Firefox's Safe Mode. That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Use Troubleshoot Mode in Firefox.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?