Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

• Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

You can check for problems with preferences and rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default value.

• http://kb.mozillazine.org/Preferences_not_saved
• http://kb.mozillazine.org/Resetting_preferences

You can use this button to go to the Firefox profile folder:

• Help > Troubleshooting Information > Profile Directory: Show Folder (Open Directory)

It sounds as though you didn't click "Click here to learn more." Probably a good instinct when unexpected things happen. :-)

If the above solutions do not help, could you post a screen shot showing the pop-up? That might help in tracking down the cause. This article has some tips on that: How do I create a screenshot of my problem?

Reset Firefox seems okay for now Thank You