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bookmark and show all history functions not working

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After upgrading to FF20 the Bookmarks function button is not working. Star/bookmark this page/import from profiles list don't work. Can see previous bookmark lists in Profile but restore doesn't work. Also when opening history I get the short list but "show all history" brings up same blank library page every time.

After upgrading to FF20 the Bookmarks function button is not working. Star/bookmark this page/import from profiles list don't work. Can see previous bookmark lists in Profile but restore doesn't work. Also when opening history I get the short list but "show all history" brings up same blank library page every time.

Chosen solution

Hi Jay Creating a new profile worked, took me about two minutes. Thanks very much. Importing the old bookmarks took a little longer, lots of cutting and pasting, but I am there now. Thanks again Valleyman100

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More Information

iamjayakumars 475 solutions 5852 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). <b> To Enable SafeMode </b> *You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running. *''Once you get the pop-up, just select "'Start in Safe Mode"'' If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears. Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit") * https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

Hi Jay Thanks for reply. Followed your advice and in Safe Mode disabled the sole add-on plus ten plugins. Unfortunately still have the same problem

Hi Jay Thanks for reply. Followed your advice and in Safe Mode disabled the sole add-on plus ten plugins. Unfortunately still have the same problem
iamjayakumars 475 solutions 5852 answers
Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues Profile Backup and Restore *http://kb.mozillazine.org/Profile_backup *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
ideato
  • Top 25 Contributor
715 solutions 5224 answers

Helpful Reply

Hello valleyman100, maybe it is problem with the places.sqlite file that stores the bookmarks, see: Locked or damaged places.sqlite

see also: Can't add, change or save bookmarks - How to fix


thank you

Hello valleyman100, maybe it is problem with the places.sqlite file that stores the bookmarks, see: [http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox Locked or damaged places.sqlite] see also: [https://support.mozilla.org/el/kb/cant-add-change-or-save-bookmarks?redirectlocale=en-US&redirectslug=Bookmarks+not+saved#w_places-database-file Can't add, change or save bookmarks - How to fix] thank you

Chosen Solution

Hi Jay Creating a new profile worked, took me about two minutes. Thanks very much. Importing the old bookmarks took a little longer, lots of cutting and pasting, but I am there now. Thanks again Valleyman100

Hi Jay Creating a new profile worked, took me about two minutes. Thanks very much. Importing the old bookmarks took a little longer, lots of cutting and pasting, but I am there now. Thanks again Valleyman100

Question owner

Hi Ideato

Thanks for your response. Seems like creating a whole new profile did the trick, the sqlite file was part of the replacement profile

Hi Ideato Thanks for your response. Seems like creating a whole new profile did the trick, the sqlite file was part of the replacement profile
cor-el
  • Top 10 Contributor
  • Moderator
12305 solutions 113967 answers

Deleting the places.sqlite file(s) should normally fix issues like this.

Note that you can restore the bookmarks from a JSON backup in the bookmarkbackups folder.
Firefox also uses the most recent JSON backup in the bookmarkbackups folder to rebuild the places.sqlite database file if you delete this file.

Deleting the places.sqlite file(s) should normally fix issues like this. Note that you can restore the bookmarks from a JSON backup in the bookmarkbackups folder.<br /> Firefox also uses the most recent JSON backup in the bookmarkbackups folder to rebuild the places.sqlite database file if you delete this file. *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file