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"This image cannot be displayed because it contains errors"



I have a large JPG on my website that I am trying to view and I keep getting the same error message. It is a very wide panorama, but it's only 20MB at 72dpi, so it should easily display properly.

It displays properly in every other browser and even on my phone. It does NOT work in FireFox on any of the computers in my studio.

Please let me know what I can do to fix the error.

Thanks, Dustin

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • Plugin for Wacom tablets.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • iPhoto6
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • DivX Content Upload Plug-In: Uploads DivX video in your browser!


  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:21.0) Gecko/20100101 Firefox/21.0

More Information

I've tried every suggestion listed in your help topics to fix the problem, and so far nothing has helped.

  • Top 10 Contributor
2348 solutions 20818 answers

A 20 megabyte image? Your visitors must have very high bandwidth connections, or be very, very patient...

Could you try Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

Question owner

Hi, Jscher. Thanks for the response. I had already tried all of the above. No luck.

Thanks, D

  • Top 10 Contributor
2348 solutions 20818 answers

Do you want to provide a link to the problem page so volunteers can take a look?

By the way, in order to clear the corrupted image file from the cache between loads, you can use Command+Shift+r to reload the page.

Question owner

I would love to, but it's an unreleased photo for a client that I can't show anyone.

I was hoping someone could troubleshoot given the info in my first post.

Thanks, D

Question owner

here's a screen shot. The photo loads completely, but it won't display. If I click the screen it magnifies to 100%, which is only represented by the full-size version of this grey box instead of the photo.

Thanks, D

  • Top 10 Contributor
  • Moderator
10739 solutions 96651 answers

Maybe you can create another image that has this issue.

What are the dimensions of this image?

What does Tools > Page Info > Media say?

Does it work on other platforms like Windows and Linux (you posted on Mac)?

Pradeep India 1 solutions 2 answers

Hey Guys.. I have got the soluition on this. Just right click on the error page and reload the page, the image will open.. Enjoy !!!

rhildred 0 solutions 2 answers


I also have this problem, and no amount of refreshing helps. The image is small in bytes (131 kb) but is 40,000 px high. It is a filmstrip style spritesheet at http://syndicateme.net/images/filmstrip.png. It displays fine in chrome and my sprite animation works fine too http://syndicateme.net/filmstripDemo.js.html. In firefox I get a message: "The image http://syndicateme.net/images/filmstrip.png can not be displayed. It contains errors." The image was constructed from individual pngs using `convert tumble_src/*.png -transparent white -append public/images/filmstrip.png`



Modified by rhildred

  • Top 10 Contributor
2348 solutions 20818 answers

Hi Rich, that's a lot of pixels.

If I recall correctly, the new graphics module introduced in Firefox 4 maxes out at 32,766 pixels in height and/or width on Windows. This has been on the "to be fixed" list for a long time, but apparently it's sufficiently rare that it hasn't been prioritized. For now, you probably want to limit the length of your images to no more than 32,766 pixels in height or width.

Modified by jscher2000

rhildred 0 solutions 2 answers

Hi Again:

Thanks jscher for your quick reply. I cut it down, using `convert tumble_src/*.png -transparent white -resize x300 -append public/images/filmstrip.png` , to a 30,000 px high image and it is fine.

thanks again