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"This image cannot be displayed because it contains errors"

  • 10 replies
  • 29 have this problem
  • Last reply by rhildred

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I have a large JPG on my website that I am trying to view and I keep getting the same error message. It is a very wide panorama, but it's only 20MB at 72dpi, so it should easily display properly.

It displays properly in every other browser and even on my phone. It does NOT work in FireFox on any of the computers in my studio.

Please let me know what I can do to fix the error.

Thanks, Dustin

All Replies (10)

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A 20 megabyte image? Your visitors must have very high bandwidth connections, or be very, very patient...

Could you try Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

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Hi, Jscher. Thanks for the response. I had already tried all of the above. No luck.

Thanks, D

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Do you want to provide a link to the problem page so volunteers can take a look?

By the way, in order to clear the corrupted image file from the cache between loads, you can use Command+Shift+r to reload the page.

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I would love to, but it's an unreleased photo for a client that I can't show anyone.

I was hoping someone could troubleshoot given the info in my first post.

Thanks, D

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here's a screen shot. The photo loads completely, but it won't display. If I click the screen it magnifies to 100%, which is only represented by the full-size version of this grey box instead of the photo.

Thanks, D

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Maybe you can create another image that has this issue.

What are the dimensions of this image?

What does Tools > Page Info > Media say?

Does it work on other platforms like Windows and Linux (you posted on Mac)?

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Hey Guys.. I have got the soluition on this. Just right click on the error page and reload the page, the image will open.. Enjoy !!!

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I also have this problem, and no amount of refreshing helps. The image is small in bytes (131 kb) but is 40,000 px high. It is a filmstrip style spritesheet at It displays fine in chrome and my sprite animation works fine too In firefox I get a message: "The image can not be displayed. It contains errors." The image was constructed from individual pngs using `convert tumble_src/*.png -transparent white -append public/images/filmstrip.png`



Modified by rhildred

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Hi Rich, that's a lot of pixels.

If I recall correctly, the new graphics module introduced in Firefox 4 maxes out at 32,766 pixels in height and/or width on Windows. This has been on the "to be fixed" list for a long time, but apparently it's sufficiently rare that it hasn't been prioritized. For now, you probably want to limit the length of your images to no more than 32,766 pixels in height or width.

Modified by jscher2000

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Hi Again:

Thanks jscher for your quick reply. I cut it down, using `convert tumble_src/*.png -transparent white -resize x300 -append public/images/filmstrip.png` , to a 30,000 px high image and it is fine.

thanks again