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Firefox doesn't restore my profile settings

Posted

Hi All,

I have followed the instruction on backing up / restoring firefox profile.

But when i do copy everything from the old profile into the new profile whilst firefox is closed and when i do open firefox. Nothing changes, i don't see my bookmarks or anything else. I have tried to delete the new profile and creating another new one but that doesn't help, also tried the troubleshooting information and reset firefox but still no help

Is there something that i am missing?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0
  • NPWLPG
  • 4.0.50401.0

Application

  • Firefox 21.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
  • Support URL: http://support.mozilla.org/1/firefox/21.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Toolbar 6.0 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 2.0 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7601.17563
  • driverDate: 10-21-2011
  • driverDate2:
  • driverVersion: 8.15.10.2559
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.restore_on_demand: False
  • browser.startup.homepage: http://www.google.co.uk/
  • browser.startup.homepage_override.buildID: 20130511120803
  • browser.startup.homepage_override.mstone: 21.0
  • browser.tabs.onTop: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 21.0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
iamjayakumars
  • Top 10 Contributor
415 solutions 4908 answers

Make sure, when your opening the firefox, your loading into the updated profile not a empty profile..

If you have the backup of profile data, delete all the profile and create a new profile and transfer the data

Helpful Reply

What do you mean by "Make sure, when your opening the firefox, your loading into the updated profile not a empty profile."

How do i make sure that i am loading the updated profile.

"If you have the backup of profile data, delete all the profile and create a new profile and transfer the data "

I have already tried this but still doesn't work.

cor-el
  • Top 10 Contributor
  • Moderator
10748 solutions 96724 answers

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder

Question owner

I have tried all the above

cor-el
  • Top 10 Contributor
  • Moderator
10748 solutions 96724 answers

Which files did you try to copy to the Firefox profile folder?

Did you check in the Task Manager that Firefox is fully closed?

Question owner

I selected everything at first but that didn't work. So i only select important files/folders that i got from

https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile

But that didn't work either.

And yes i did check firefox was close from task manager

cor-el
  • Top 10 Contributor
  • Moderator
10748 solutions 96724 answers

Which files in particular did you restore?

Question owner

I just said that in the above comment

cor-el
  • Top 10 Contributor
  • Moderator
10748 solutions 96724 answers

You didn't mention any special file names.

It is usually best not to copy a full profile, but only copy SQLite database files that you know worked before and the key3.db file for the passwords.
Files like sessionstore.js and cert8.db can be copied as well.
Files like prefs.js and localstore.rdf are best left out as well as the extensions.

Question owner

In the above comment i said i only copied important files stated in this article

"Recovering important data from an old profile" https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile

^That is the link^

taffi 0 solutions 1 answers

hello, also cannot restore my backup file via mozillabackup. It shows always the message, that my file is a not a valid ZIp-archive. Extracting of the backup file via various archivators also doesn't help.