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i have installed firefox on my laptop running win7 64 bit os.my problem is when i press his icon it's having problem to open and it's doesn't show any error.i

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i have installed latest setup from mozila website v 21.0.it installed succesfully.but when i press mozila icon for open browser it open after 1 minutes and after that it's not responding.it's hang.i have also try to remove and reinstall again but problem is continue.so please give me solution. Thanks

i have installed latest setup from mozila website v 21.0.it installed succesfully.but when i press mozila icon for open browser it open after 1 minutes and after that it's not responding.it's hang.i have also try to remove and reinstall again but problem is continue.so please give me solution. Thanks

All Replies (5)

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Hi Anishkrdubey,

Please have a look on below articles. It Will Help You.

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

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i know what is the problem, i think problem is my antivirus i have installed kaspersky small office security and i think it's block my firefox but i have checked trusted list of kaspersky firefox is added in this field and i have also check block list his block list is empty.so i am totaly confuse what is the exact problem yesterday i have unistalled firefox and my antivirus also after that i have installed both programme that time firefox running good but when i today open firefox it's facing problem again so please help me i m in big trouble.i only use firefox so please do something for me.i have attach image when i click on firefox icon it's take long time to open after 3 minutes its's open but not responding. Thanks

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

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i have already used in safemod but nothing change in my firefox... he's problem is continue.

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