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familysearch.org stuck

Posted

The genealogy site https://familysearch.org/search is stuck in firefox, even in safe mode.

This applies to linux as well as to windows 7, 64bit, enterprise (FF20.0.1).

The page opens and the blue search bottom is stuck with "Loading". Normally it shows "Search"

The site is working well with IE9.

regards,

Gerhard

Chosen solution

Yep, it works fine for me. Your next step is to try a Firefox Reset Reset Firefox – easily fix most problems

Read this answer in context 1

Additional System Details

Installed Plug-ins

safe mode

Application

  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:17.0) Gecko/20130404 Firefox/17.0

More Information

had to delete part of the copied information, since it was more than 120'000 words, mostly printer setting
Application Basics
Name
Firefox
Version
17.0.5
User Agent
Mozilla/5.0 (X11; Linux x86_64; rv:17.0) Gecko/20130404 Firefox/17.0
Profile Directory
Open Directory
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.3
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
British English Dictionary
1.19.1
false
en-GB@dictionaries.addons.mozilla.org
Dictionnaire français «Réforme 1990»
3.5
false
fr@dictionaries.addons.mozilla.org
Dictionnaires français
4.10
false
fr-dicollecte@dictionaries.addons.mozilla.org
It's All Text!
1.6.4
false
itsalltext@docwhat.gerf.org
Tab To Window
1.2.9
false
tabtowindow@sogame.cat
Troubleshooter
1.1a
false
troubleshooter@mozilla.org
Important Modified Preferences
Name
Value
accessibility.browsewithcaret
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.search.suggest.enabled
false
browser.search.useDBForOrder
true
browser.startup.homepage
http://wwwcompass.cern.ch/
browser.startup.homepage_override.buildID
20130404084145
browser.startup.homepage_override.mstone
17.0.5
browser.tabs.onTop
false
dom.disable_window_move_resize
true
dom.event.contextmenu.enabled
false
extensions.lastAppVersion
17.0.5
font.name.serif.x-western
sans-serif
font.size.fixed.x-western
14
gfx.blacklist.suggested-driver-version
Not Mesa
network.cookie.prefsMigrated
true
network.protocol-handler.app.mailto
thunderbird
places.database.lastMaintenance
1367584240
places.history.expiration.transient_current_max_pages
97686
places.last_vacuum
1327570602
plugin.disable_full_page_plugin_for_types
application/pdf
plugin.soname.list
libXt.so:libXext.so
print.tmp.printerfeatures._892-RD10-TEK.supports_spoolercommand_change
false
privacy.cpd.cookies
false
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.OCSP.URL
security.OCSP.signingCA
Builtin Object Token:IPS CLASE1 root
security.warn_entering_weak
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel Open Source Technology Center -- Mesa DRI Intel(R) Q45/Q43
Vendor ID
Intel Open Source Technology Center
Device ID
Mesa DRI Intel(R) Q45/Q43
Driver Version
2.1 Mesa 9.0-devel
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version Not Mesa or newer.
GPU Accelerated Windows
0
AzureCanvasBackend
none
AzureFallbackCanvasBackend
none
AzureContentBackend
none
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.14.0.0
3.14.0.0
NSS Util
3.14.0.0
3.14.0.0
NSS SSL
3.14.0.0
3.14.0.0
NSS S/MIME
3.14.0.0
3.14.0.0

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6642 answers

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Helpful Reply

Thanks,

this I tried before posting the message. In addition the problem exist on different computers with different operations systems (and different history). Does yours suggestion imply that you could not reproduce it? This would be a hint.

regards,

Gerhard

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6642 answers

Chosen Solution

Yep, it works fine for me. Your next step is to try a Firefox Reset Reset Firefox – easily fix most problems

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

In what way is that website not working?

Does this already happen with the main login page?

Try to disable IPv6.

You can try to reset (power off/on) the router.

If it happens on other OS as well then it is not very likely that a reset (new profile) will fix this and you need to look for common components that are used in all setups.

Modified by cor-el

Question owner

hello,

thanks to Tylerdowner and cor-el. Indeed it seems to be a problem with the profile. Starting firefox in safe-mode did NOT help, but running it with a new profile (firefox -p) did work, both on windows and linux. The two profiles were identical about two years ago when I copied the profile from one to the other machine. Network problems can be excluded since I tried from completely different networks and the page load, i.e. the address is resolved. However, the gets stuck when I try searching. The blue search bottom shows "LOADING" instead of "SEARCH". Maybe a js problem. I will now try to figure out what in the profile causes the problem even in safe-mode with all plugins/add-ons disabled.

regards,

Gerhard

Question owner

Hi,

indeed the "reset" did the job. No idea what was wrong.

Thanks,

Gerhard

geecee 0 solutions 5 answers

Hi Gerhard,

Did you find what was causing the problem? I don't want to delete my profile if I can avoid it.

Graham

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

You can check for problems with preferences and rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default value.

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
geecee 0 solutions 5 answers

Thanks. Don't have time to play right now but will give your suggestions a go.

Graham

geecee 0 solutions 5 answers

The only one that worked was renaming prefs.js. However I have restored it for now as I would like to narrow it down further.

Graham

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Maybe check for modified network.http.* prefs.

Helpful Reply

Dear Graham,

no I find not, but the profile had been copied several times and maybe parts were just obsolete or incompatible. I did the reset proposed by Tylerdowner and everything worked fine. Most data were conserved like passwords. The search engines were lost and maybe the forms entries. You can just copy the profile before trying a reset.

regards,

Gerhard

geecee 0 solutions 5 answers

Thanks Gerhard

geecee 0 solutions 5 answers

Nope! "network.http.max-persistent-connections-per-server;6" was modified so reset to default. Still the same.

I'll be out of town for a few days so don't bother to reply. Thanks anyway.

Graham

Modified by geecee