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Firefox 20.0.1 with Shockwave 11.7.700.169 crashes when you access web pages with video content

Posted

I have a problem with Firefox 20.0.1 under Windows 7 with Shockwave flash 11.7.700.169. When I access a web site / web page with some content that requires Shockwave (usually videos) I can view the video, however, when I exit Firefox, it will crash with "Firefox encountered a problem - check for a solution ...". I also have a web site "MyHeritage" that when I access a family tree I repeatedly get a message "Video driver stopped working - NVIDIA driver ... has successfully recovered". If I disable Shockwave, Firefox will not crash in both cases, unfortunately, I cannot watch any video content. I did go to the Adobe web site and updated what I thought was my version of Shockwave, unfortunately this installed Director for netscape V12.2, I have disabled this plug-in. BTW - running Firefox in safe mode (add-ons disabled) stopped my NVIDIA driver from crashing and also stopped Firefox from crashing when exiting.

Modified by walterm986

Chosen solution

Please check if all your plugins are up-to-date using Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Read this answer in context 11

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • iTunes Detector Plug-in
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • 5.1.20125.0
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • Garmin Communicator Plug-In 4.0.4.0
  • ABR_AUSkey Plugin Mozilla Component
  • Garmin Communicator Plug-In 4.0.3.0
  • CANON iMAGE GATEWAY Mycamera Plugin
  • CSI Plugin Mozilla Component

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/

Extensions

  • English (Australian) Dictionary 2.1.2 (en-AU@dictionaries.addons.mozilla.org)
  • Garmin Communicator 4.0.4 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • IE Tab 2 (FF 3.6+) 4.12.22.2 ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 6200
  • adapterDescription2:
  • adapterDeviceID: 0x0221
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 1-31-2013
  • driverDate2:
  • driverVersion: 9.18.13.783
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 6200 )
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.theage.com.au/
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • browser.tabs.loadInBackground: False
  • browser.tabs.warnOnClose: False
  • dom.ipc.plugins.enabled.npietab2.dll: True
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • gfx.direct3d.checkDX10: False
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1367552807
  • places.history.expiration.transient_current_max_pages: 53676
  • plugin.disable_full_page_plugin_for_types:
  • privacy.cpd.cache: False
  • privacy.cpd.downloads: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
smo 45 solutions 498 answers

Chosen Solution

Please check if all your plugins are up-to-date using Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Modified by smo