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Firefox won't load websites, no error message

Posted

Firefox updated to 20.0.1 today. Now it won't load websites. I don't get an error message or the "in process" wheel. I can access websites through internet explorer. I updated internet security but it didn't help.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • GEPlugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • Google Update
  • 5.1.20125.0
  • SiteAdvisor
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPWLPG
  • Motive Plugin for Mozilla Browsers
  • Best Buy pc app Detector Plug-in
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/

Extensions

  • Garmin Communicator 4.0.4 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Lavasoft Search Plugin 0.6 (jid1-yZwVFzbsyfMrqQ@jetpack)
  • LogMeIn, Inc. Remote Access Plugin 1.0.0.1007 (LogMeInClient@logmein.com)
  • RivalGaming 1.0.0 (links@rivalgaming.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Ad-Aware Security Add-on 2.5 ({87934c42-161d-45bc-8cef-ef18abe2a30c}) (Inactive)
  • HP Smart Web Printing 4.51 (smartwebprinting@hp.com) (Inactive)
  • McAfee SiteAdvisor 3.6.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Norton Toolbar 2012.5.13.5 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 11.3.0.9 - 4 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • SavingsApp 0.91.87 (crossriderapp4639@crossrider.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G45/G43 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e22
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 2-11-2011
  • driverDate2:
  • driverVersion: 8.15.10.2302
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G45/G43 Express Chipset)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.autostart: True
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • gfx.blacklist.suggested-driver-version: 8.15.10.2202
  • gfx.direct3d.checkDX10: False
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1365683504
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.enable_tls: False
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
Renata 1 solutions 11 answers

Check your Windows Firewall preferences and see if it isn't blocking Firefox from showing websites. Also have you checked your internet connection? If your internet connection is working fine yet you can not access any website then it can also have an error. If so I recommend you uninstall and install it again. Sometimes in the process of downloading it can come corrupted, then if possible, download again the newest version of Firefox and install it. But do not forget to check the Firewall.