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On my new web site Dashboard, when making any Chamges or Updates, I either get a AJAX Issue or FF CRASHES, is there a Fix for this?

  • 4 replies
  • 1 has this problem
  • 14 views
  • Last reply by PaxFoto

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  • Length of time - last 4 months, starting with FF V16 thru V20.
  • Frequency - On every dashboard attempt to Update my new web site pages, using RedFrame.com.
  • Errors - window message - "AJAX issue here - 0 Reason -error" when update icon Hangs or Freezes. (photos available).
  • RedFrame Support - Crashes & hangs are attributed to Missing, Corrupt, or Old Code on FireFox.
  • Web browsers either not affected or minimally affected - Google Chrome (most stable) and Safari (less incidents)

All Replies (4)

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I'm curious about this part --

RedFrame Support - Crashes & hangs are attributed to Missing, Corrupt, or Old Code on FireFox.

-- did they suggest typical troubleshooting methods such as:

  • Clearing your Firefox browser cache
  • Removing your redframe.com cookies
  • Testing with add-ons disabled

For the first two: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Cmd+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

Firefox menu > Preferences > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

Tools menu > Page Info > Security > "View Cookies"

Here you can individually remove them. Then try reloading the page and logging back in. Does that help?

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jscher2000, thanks for your quick response/reply. - About the typical troubleshooting methods - Yes I tried every known method, including:

  • Updating from FF 16 to 20.
  • Updated my iMac from 4 to 6 GB of RAM.
  • Logging Out and back in.
  • Sometimes to "test" the system, I tried changing 1 word or a period, then trying to Update the page again; 70% of the time it Hung or Crashed.
  • From the 2 suggestions you made, I have been using a Protocol of Clearing all the Cache(s), Before & After, including the Web Content Cache too. It has made no difference.
  • BTW, Only Chrome gave the AJAX Error Message; FF & Safari did not.

Last night, I even did a hard 'Re-set' of FF20; No it didn't help. - The ONLY Solution that RedFrame suggested that worked most of the time as to switch to Google Chrome (which is their Default Browser). - With Chrome, Version 26.0.1410.63, I only get about 10 to 15% Crashes or hangs, with the same AJAX Error 0 message. (I have photos) - With Safari, Version 5.1.8 (6534.58.2), (without Adobe), I get about 15 to 20%.

  Although last night, I didn't experience any problems with it (knock on wood).

- With FF, V20, it's 90 to 95% of the time. - Logically, it made sense to me that there is or might a "Coding" problem with FF, although it has always been my Default/Favorite browser. Chrome is my least favorite, But, What are you going do? - Lastly between, Chrome & Safari, I now have my most of my web site almost finished (99%), but it taken almost 4 months to do it.

My gut intuition is that this is an issue with RedFrame's Coding, rather than Mozilla ... but, IT could also be my Hosting Company, NetFirms; and they have been absolutely of No Use or help, which is why I'm dropping them on the next subscription.

Mahalo, Pax

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How does the dashboard work: does it run on your hosting account, or on redframe.com? Just wonder whether if I sign up for their 15 day trial I could learn anything useful.

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Yes, on one of the photos I included, you can see that I am using RedFrame's Dashboard (requires an account, but the trial will do). I have to tell you that I have completely frustrated them (Tech Support), and I'm sure that know my Name pretty well. There has also been a time delay, as I live in Hawaii, and they are back East. I was also able to figure & configure some 'work-arounds' on my iMac, that they were not aware of, mainly because they code for MS windows, and know very little about Mac's.

Yes, I think that you could learn a lot from signing on a trial basis. I was using Contribute for Web Site Development before & after, it got acquired by Adobe. It was very unstable on a Mac, which is why I switched, as well as, I really like the Image Optimization that RedFrame uses; as my Photo's are well-rendered and flawless.

Here's the link to our web site: http://www.VacationHomeKona.com


Mahalo, Pax