X
Tap here to go to the mobile version of the site.

Support Forum

My firefox browser keeps closing unexpedectly while I am on the internet and no message box pops up, just closes.

Posted
Here are the crash reports http://crash-stats.mozilla.com/report/index/bp-48b4dcc8-8154-4101-808a-cd23e2130327 http://crash-stats.mozilla.com/report/index/bp-11e5c45f-90b8-43d9-8d10-9a9c5213032 http://crash-stats.mozilla.com/report/index/bp-6b2c81b9-d7a2-461c-bb77-9eb0f2130327

Additional System Details

Installed Plug-ins

  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 11.6 r602
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • 5.1.20125.0
  • Vizzed Retro Game Room Plugin
  • Unity Player 4.0.1f2
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • McAfee MSC FF plugin DLL
  • Nitro PDF Plug-in for Firefox and Chrome
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Picasa plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Andrew
  • Moderator
322 solutions 4071 answers

This is a bug caused by flash. Please make sure you have the latest version of Adobe Flash and that add-ons are also not having an impact on this.

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.


Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

This is a bug caused by flash. Please make sure you have the latest version of Adobe Flash and that add-ons are also not having an impact on this. Please check if all your plugins are up-to-date. To do this, go to the [http://mozilla.com/plugincheck Mozilla Plugin Check site]. Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow ''Update'' button or a red ''Update now'' button, please update these immediately. To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure. ---- '''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons. ''(If you're not using it, switch to the Default theme.)'' * You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running. ''Once you get the pop-up, just select "'Start in Safe Mode"'' '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that. ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' ''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''