X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Installed the Java plug-in but still can't see my signature on one of the websites I frequent.

Posted

For the past 3 years I have been able to view my signature. About 2 weeks ago (give or take), instead of pictures showing up as my signature, the word image is. Everyone who is using Mozilla Firefox is having the same problem. Whoever is viewing with google chrome can see my signature. What else can I do.

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.6 r602
  • Displays Java applet content, or a placeholder if Java is not installed.

Application

  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/Darwin/en-US/

Extensions

  • DownloadHelper 4.9.14 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • MyEmoticons 1.5.1 (myemoticons@myemoticons.com)
  • Online Convert 1.4 (firefox@online-convert.com)
  • Thumbnail Zoom Plus 2.3.2 (thumbnailZoom@dadler.github.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 166
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none'}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0.2
  • font.language.group: x-western
  • gfx.blacklist.webgl.msaa: 4
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1363742171
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
Amit Kumar Thakur 83 solutions 863 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

if that didn't worked see

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems