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Firefox will not boot up until reinstalled, have tried reset to no avail.

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  • Last reply by dixie4

dixie4
dixie4

At first the problem was very occasional and it started approx two weeks ago. Now Firefox will rarely open twice in a row. If I reinstall Firefox it will boot up from the desktop icon maybe a couple of times if I am lucky. Google Chrome has never given me any problem or any other programme for that matter. My preference for browsing is Firefox so I tried reverting to an earlier version (18), no difference. I did a 'Reset' as per the help pages and it has made no difference. I am using a Samsung N150 Plus notebook which had a complete hard drive reformat about two months ago. How do I rectify this problem?

At first the problem was very occasional and it started approx two weeks ago. Now Firefox will rarely open twice in a row. If I reinstall Firefox it will boot up from the desktop icon maybe a couple of times if I am lucky. Google Chrome has never given me any problem or any other programme for that matter. My preference for browsing is Firefox so I tried reverting to an earlier version (18), no difference. I did a 'Reset' as per the help pages and it has made no difference. I am using a Samsung N150 Plus notebook which had a complete hard drive reformat about two months ago. How do I rectify this problem?

Chosen solution

Hello dixie4, can you open firefox in safe mode, by holding down the shift key while starting Firefox ?

if you can not open firefox in safe mode try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps ?

(If works in Windows Safe mode then you have a problem with other software, like security software or maybe a system driver, that is running on your computer).


thank you

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All Replies (2)

ideato
ideato

Chosen Solution

Hello dixie4, can you open firefox in safe mode, by holding down the shift key while starting Firefox ?

if you can not open firefox in safe mode try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps ?

(If works in Windows Safe mode then you have a problem with other software, like security software or maybe a system driver, that is running on your computer).


thank you

dixie4
dixie4 Question owner

Thank you for the assistance. Firefox did not open when pressing the shift key but it did open in safe mode from boot up. Strangely, Firefox is now starting up perfectly in normal mode. How weird is that?