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Can't login to www.usbank.com. OK a week ago. Ubuntu Firefox version 10

Posted

No response at all to http://www.usbank.com dig shows: 170.135.216.181 which seems OK but can't handle the www prefix. Others have reported same thing: <http://www.isitdownrightnow.com/usbank.com.html> System is ubuntu current. Firefox seems to work OK on the lady's Mac always updated with newest OS. (But my finances are not handled there.)

Chosen solution

hello, please see the solution from jscher2000 in the following thread: https://support.mozilla.org/en-US/questions/953639 - he found out that the bank is somehow blocking the firefox 19 useragent. please also report this issue to the support section of the bank...

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • The Adobe Reader plugin is used to enable viewing of PDF and FDF files from within the browser.
  • The IcedTea-Web Plugin executes Java applets.
  • This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.
  • DivX Web Player version 1.4.0.233
  • The Totem 3.0.1 plugin handles video and audio streams.
  • This plugin provides integration with Gnome Shell for live extension enabling and disabling. It can be used only by extensions.gnome.org

Application

  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/Linux/en-US/

Extensions

  • DOM Inspector Plus! [dm] 2.0.13.1 (inspector-dp@mozilla.org)
  • Global Menu Bar integration 3.7.2 (globalmenu@ubuntu.com)
  • iMacros for Firefox 7.6.0.2 ({81BF1D23-5F17-408D-AC6B-BD6DF7CAF670})
  • Live HTTP headers 0.17 ({8f8fe09b-0bd3-4470-bc1b-8cad42b8203a})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Ubuntu Firefox Modifications 2.6 (ubufox@ubuntu.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA Corporation -- Quadro NVS 285/PCIe/SSE2
  • adapterDeviceID: Quadro NVS 285/PCIe/SSE2
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: NVIDIA Corporation
  • driverDate:
  • driverVersion: 2.1.2 NVIDIA 304.64
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: NVIDIA Corporation -- Quadro NVS 285/PCIe/SSE2
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 747520
  • browser.link.open_newwindow.restriction: 0
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://macnauchtan.com/start.html
  • browser.startup.homepage_override.buildID: 20130307122903
  • browser.startup.homepage_override.mstone: 19.0.2
  • browser.tabs.loadInBackground: False
  • dom.disable_open_during_load: False
  • extensions.lastAppVersion: 19.0.2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1363295528
  • places.history.enabled: False
  • places.history.expiration.transient_current_max_pages: 52491
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.clearOnShutdown.cookies: False
  • privacy.cpd.cookies: False
  • privacy.cpd.offlineApps: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

Chosen Solution

hello, please see the solution from jscher2000 in the following thread: https://support.mozilla.org/en-US/questions/953639 - he found out that the bank is somehow blocking the firefox 19 useragent. please also report this issue to the support section of the bank...

Helpful Reply

< https://www4.usbank.com/internetBanking/RequestRouter?requestCmdId=DisplayLoginPage >

Also works without mucking with the useragent line.

The real question is how long it will take for US Bank to figure it all out. My experience is that someone there dislikes open source software. That will be enough to make me change banks!

Modified by cor-el

wzdmb 0 solutions 7 answers

Helpful Reply

How can you make a blanket statement that "someone at (US Bank) dislikes open source software" when users of a brand new version of Firefox are having issues accessing the site? This is not the only example of sites having issues with FireFox 19.0.2 and Windows7. It seems clear there is an issue with the particular useragent string that FireFox uses on this new version of the browser, rather than a company targeting open source software. How long will it take for FireFox to fix this issue?

wzdmb 0 solutions 7 answers

madperson: I see nothing in jscher2000's post that the bank is blocking the Firefox 19 useragent string - he points out that changing the useragent string to mimic Firefox 18 solves this issue. It is clear the issue is with the useragent string of this new version of Firefox, not a company blocking users with a particular combination of Windows7 and Firefox

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

if the only change to get the dite working again is to switch the useragent from firefox 19 to firefox 18, this clearly tells me that something is wrong/misconfigured on the bank's side.

Modified by philipp