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How to uninstall Firefox. There apears to be no uninstall program for Mozillla Firefox on my computer. I've tried everything suggested and nothing works.

Posted

I have done everything your web site says to do to uninstall Firefox. Nothing works. Windows message says no Mozilla Firefox uninstall program on my computer. Do I need a special download from you to uninstall?

Chosen solution

Thank you, whiskeydog

This issue was raised back in April. I was able to resolve it by using Revo Uninstaller.

Regards

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  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Trident/5.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; eMusic DLM/3; .NET CLR 3.5.30729; .NET4.0C; .NET CLR 3.0.30729; McAfee)

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Question owner

I already tried everything suggested in the article. nothing works. I think I'm missing the uninstall program from Mozilla. How do i get it?

cor-el
  • Top 10 Contributor
  • Moderator
10747 solutions 96718 answers

Do you have specific issues that you want to uninstall Firefox?

Note that uninstalling and reinstalling Firefox doesn't fix issues caused by corrupted files in the Firefox profile folder.

In such a case you can try to reset Firefox first and create a new profile.

If you reset Firefox then a new profile is created and some of your data (bookmarks, passwords, cookies, form data) is automatically imported and your current profile will be moved to the desktop (Old Firefox Data).

finitarry 157 solutions 2175 answers

Incidentally, there is no uninstall program for Firefox.

musafir 1 solutions 12 answers

Helpful Reply

Struggling with this issue, I'm surprised by the absence of an uninstaller.

Have tried all the suggested steps and nothing worked. It is frustrating. My reaction is "never again". Once I get this program off my system, I'll stay away from Mozilla.

Tips Known to work (Here)

See also this post I made downthread (A forum Moderator ~J99 ) /questions/953484?page=2#answer-472524

Modified by John99

finitarry 157 solutions 2175 answers

You should be able to uninstall Firefox from the Control Panel if you installed it in Windows. If you are using Mac OS, there is a free app called App Cleaner which can remove all traces of an application.

musafir 1 solutions 12 answers

Helpful Reply

Thank you for your response.

My system is Win XP, with SP3

Regret to say that the Add/Remove program did not work.

Also tried other suggested actions -- resetting; and "helper.exe" -- without success.

finitarry 157 solutions 2175 answers

Then the only recourse would be to remove the program and the profile directories, and then use the registry editor to remove all instances of "Firefox" from the registry. Oh, and also remove the shortcuts in the start menu or the desktop.

Just had another thought - did you install Firefox from a .zip file? If so, you would probably not need to worry about removing anything from the registry.

Modified by finitarry

John99
  • Top 25 Contributor
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622 solutions 8010 answers

I tend to notice some users wanting to uninstall Firefox and having problems are often in fact having malware or adware issues.

musafir 1 solutions 12 answers

Thank you, John

The thought of malware occurred to me. However, the PC is updated and scanned daily by Microsoft Security Essentials.

In addition, it is kept updated and scanned with Malware Bytes.

So, that is not the problem.

Regards

musafir 1 solutions 12 answers

Great, but how do I do it?

My failure to remove (uninstall) is what brought me to this forum.

None of the instructions for removal worked.

musafir 1 solutions 12 answers

finitary -

In response to the second part of your message, no, the installation was not from a zip file.

Regards

John99
  • Top 25 Contributor
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622 solutions 8010 answers

From what I remember of Firefox on an XP there are virtually no registry entries, other than file associations. I do not recall XP having any direct protection that would prevent you from merely deleting the program files.

But I also do not know why your Control Panel does not work, in uninstalling Firefox.

  • What security related and backup software do you use ?

Could any of that be protecting or re-installing Firefox.

musafir 1 solutions 12 answers

John -

Appreciate the time you have given to this issue.

1) In going through the forum found that I was not the only user facing the problem with Control Panel/Add-Remove. I have no clue why it does not work. But, then, Firefox \uninstall\helper.exe didn't work either.

2) The two security softwares running in the PC (Win XP, SP3) are:

Microsoft Security Essentials Malware Bytes

FYI, downloaded Revo Uninstaller and ran it. Except for some residual files, Firefox is gone. Good riddance. Shall delete the residual files.

Again, thanks.

John99
  • Top 25 Contributor
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622 solutions 8010 answers

Glad you solved the problem.

Thanks for posting back with a solution.
(Although I am not sure why standard methods did not work for you)


Thought i would add comments for the benefit of anyone else reading this thread, at a future date.

1) In going through the forum found that I was not the only user facing the problem with Control Panel/Add-Remove. I have no clue why it does not work.

I would expect to find such problems relate to third party software, and not directly to problems with uninstalling Firefox. Related help articles are

2) The two security softwares running in the PC (Win XP, SP3) are: Microsoft Security Essentials Malware Bytes

Those are both commonly used software often recommended on this forum, and AFAIK cause no problems with Firefox, or with uninstalling Firefox.

whiskeydog 0 solutions 1 answers

I had this problem until today.... Simply go to filehippo.com, install version 15 of firefox. You will now be able to remove firefox from your pc. Glad to be of assistance :)


edit ~J99

Notes

Modified by John99

musafir 1 solutions 12 answers

Chosen Solution

Thank you, whiskeydog

This issue was raised back in April. I was able to resolve it by using Revo Uninstaller.

Regards

finitarry 157 solutions 2175 answers

I do not recommend downloading Firefox from any site except one owned by Mozilla. You can get added junk dumped on you by going to some third party sites.

musafir 1 solutions 12 answers

Thank you.

I have been following that rule.

John99
  • Top 25 Contributor
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622 solutions 8010 answers

Wise advise to use official sites. We spend a lot of time answering questions about adware, malware and search hijacks / unwanted toolbars.

I edited one of the posts to include official links.