Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

'Accept and Download' button is always greyed out

  • 1 reply
  • 1 has this problem
  • 61 views
  • Last reply by Andrew

WesleyGo
WesleyGo
more options

on the page

https://addons.mozilla.org/en-US/firefox/addon/newipnowcom-proxy-switcher/eula/147946?src=dp-btn-primary

the 'Accept and Download' button is always greyed out , regardless if I am logged in or not, and in both Chrome & FireFox

on the page https://addons.mozilla.org/en-US/firefox/addon/newipnowcom-proxy-switcher/eula/147946?src=dp-btn-primary the 'Accept and Download' button is always greyed out , regardless if I am logged in or not, and in both Chrome & FireFox

Chosen solution

Please make sure you are running version 19.0.2 and also try bypassing the cache.

Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

Read this answer in context 👍 2

All Replies (1)

Andrew
Andrew
  • Moderator
more options

Chosen Solution

Please make sure you are running version 19.0.2 and also try bypassing the cache.

Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.