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Why does my Firefox freeze when I go to facebook? It freezes just before it loads the chatbox.

Posted

I tried to disable javascript and it facebook worked. The problem is no button was clickable, I can't post anything, in short, I can't do anything. I have to force close firefox whenever this happens. According to my firefox, I have the latest version. I also tried uninstalling and installing it again, I tried disabling the plugins or run it in safemode but nothing seems to solve it. This problem just happened after I deleted some compressed old files from my C drive.

Chosen solution

Go to Add-ons > Plugins, then (DISABLE) Facebook Desktop x.x.x.x , it`s work for me.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Facebook Desktop Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • Facebook Video Calling Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 4.1.10329.0
  • DivX VOD Helper Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • Office Live Update v1.5
  • NPWLPG
  • Provides additional functionality on Facebook. See our web site for details.
  • Yahoo Application State Plugin version 1.0.0.7
  • 1.4
  • Google Update
  • npdivxplayerplugin
  • npybrowserplus_2.4.17
  • DivX Web Player version 1.5.0.52
  • CANON iMAGE GATEWAY Mycamera Plugin
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

{
"application": {
"name": "Firefox",
"version": "17.0.1",
"userAgent": "Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/20100101 Firefox/17.0",
"supportURL": "http://support.mozilla.org/1/firefox/17.0.1/WINNT/en-US/"
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"accessibility.typeaheadfind": true,
"browser.cache.disk.capacity": 358400,
"browser.cache.memory.enable": false,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.display.use_system_colors": true,
"browser.display.background_color": "#C0C0C0",
"browser.history_expire_days.mirror": 20,
"browser.history_expire_days_min": 10,
"browser.places.smartBookmarksVersion": 4,
"browser.privatebrowsing.dont_prompt_on_enter": true,
"browser.search.param.yahoo-fr-cjkt": "chrf-ytbm",
"browser.search.param.yahoo-fr": "chrf-ytbm",
"browser.search.param.yahoo-type": "${8}",
"browser.search.suggest.enabled": false,
"browser.search.useDBForOrder": true,
"browser.sessionstore.interval": 600000,
"browser.startup.homepage": "http://www.facebook.com/",
"browser.startup.homepage_override.buildID": "20121128204232",
"browser.startup.homepage_override.mstone": "17.0.1",
"dom.event.contextmenu.enabled": false,
"dom.max_script_run_time": 0,
"dom.ipc.plugins.enabled.npswf32.dll": false,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "17.0.1",
"font.size.variable.x-western": 12,
"general.useragent.extra.microsoftdotnet": "( .NET CLR 3.5.30729; .NET4.0E)",
"gfx.blacklist.layers.direct3d9": 3,
"keyword.URL": "chrome://browser-region/locale/region.properties",
"network.cookie.prefsMigrated": true,
"network.http.pipelining": true,
"network.cookie.lifetimePolicy": 2,
"network.http.pipelining.maxrequests": 30,
"network.http.proxy.pipelining": true,
"places.history.expiration.transient_optimal_database_size": 64384368,
"places.history.expiration.transient_current_max_pages": 40241,
"places.last_vacuum": 1294803726,
"places.database.lastMaintenance": 1362125526,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"privacy.cpd.siteSettings": true,
"privacy.sanitize.timeSpan": 3,
"privacy.cpd.offlineApps": true,
"privacy.sanitize.migrateFx3Prefs": true,
"security.warn_viewing_mixed": false,
"security.enable_ssl2": true
},
"graphics": "Troubleshoot data provider failed: graphics\nTypeError: ext is null",
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.9.2",
"version": "4.9.2"
},
"NSS": {
"minVersion": "3.13.6.0 Basic ECC",
"version": "3.13.6.0 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.13.6.0",
"version": "3.13.6.0"
},
"NSSSSL": {
"minVersion": "3.13.6.0 Basic ECC",
"version": "3.13.6.0 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.13.6.0 Basic ECC",
"version": "3.13.6.0 Basic ECC"
}
},
"userJS": {
"exists": true
},
"extensions": [
{
"name": "Adblock Plus",
"version": "2.2.3",
"isActive": true,
"id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
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{
"name": "FoxClocks",
"version": "3.1.26",
"isActive": true,
"id": "{d37dc5d0-431d-44e5-8c91-49419370caa1}"
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"version": "1.8",
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"id": "{e4a8a97b-f2ed-450b-b12d-ee082ba24781}"
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{
"name": "Reload Plus",
"version": "4.1.3",
"isActive": true,
"id": "reloadplus@blackwind"
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{
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"version": "17.0.0",
"isActive": true,
"id": "{888d99e7-e8b5-46a3-851e-1ec45da1e644}"
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{
"name": "Troubleshooter",
"version": "1.0a",
"isActive": true,
"id": "troubleshooter@mozilla.org"
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"version": "17.6",
"isActive": false,
"id": "{0545b830-f0aa-4d7e-8820-50a4629a56fe}"
},
{
"name": "Conduit Engine",
"version": "3.3.3.2",
"isActive": false,
"id": "engine@conduit.com"
},
{
"name": "DivX HiQ",
"version": "2.1.1.94",
"isActive": false,
"id": "{6904342A-8307-11DF-A508-4AE2DFD72085}"
},
{
"name": "DivX Plus Web Player HTML5 <video>",
"version": "2.1.1.94",
"isActive": false,
"id": "{23fcfd51-4958-4f00-80a3-ae97e717ed8b}"
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{
"name": "Microsoft .NET Framework Assistant",
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"isActive": false,
"id": "{20a82645-c095-46ed-80e3-08825760534b}"
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{
"name": "onepunch Community Toolbar",
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"isActive": false,
"id": "{093dd24a-efd4-468a-a18e-29a572101d72}"
},
{
"name": "Veoh Web Player Community Toolbar",
"version": "3.18.0.7",
"isActive": false,
"id": "{cd90bf73-20f6-44ef-993d-bb920303bd2e}"
},
{
"name": "Yahoo! Toolbar",
"version": "2.5.4.20130221100632",
"isActive": false,
"id": "{635abd67-4fe9-1b23-4f01-e679fa7484c1}"
}
]
}

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6641 answers

Please update to Firefox 19, Update Firefox to the latest version then reset firefox Update Firefox to the latest version

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

You can check for issues caused by plugins (plugins are not affected by Safe mode).

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin

Question owner

Yes, i've updated it last night and still the same. I've also done the disable plugins thing and still the same..

Moh.sd2 0 solutions 2 answers

I have the same problem. As soon as facebook loads firefox freezes completely, which It can't be closed normally, just by ending the process in task manager. I've tried disabling plugins, extensions and themes! but It didn't help.

p.s: I think this problem started when I downloaded the latest version of "Java Runtime Environment"

zulhanif 1 solutions 2 answers

Chosen Solution

Go to Add-ons > Plugins, then (DISABLE) Facebook Desktop x.x.x.x , it`s work for me.

Modified by zulhanif

Moh.sd2 0 solutions 2 answers

Man you are a HERO!!! thanks a lot :)

dwinegar01 0 solutions 2 answers

i to have this problem and i went to disable facebook desktop and i dont see it. my comp freezes everytime I try and do anything or disconnects in the middle of a game or email etc. what is up

HalP 0 solutions 3 answers

I have this problem too, and I don't have a Facebook Desktop plugin. Please help!

ahmedmokhtar 0 solutions 2 answers

I had the same problem on Ubuntu 13.04, and it solved after I uninstalled unity-webapps-facebookapps and unity-webapps-youtube, after i did that no freezes no hangs