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using Windows 7 and Norton 360 just loaded Firefox19 and Norton 360 nolonger works, what can I do ?

Posted

My computer OS is windows7 and I downloaded firefox 19. I have used Norton 360 or Norton products for over 10 years as a security and on features of norton are working with firefox as a bowser and google as a home page?????? Are they compatible and if so how can I get they to work together?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • VLC media player Web Plugin 2.0.2
  • 4.1.10329.0
  • NPWLPG

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Norton Toolbar 2013.3.0.26 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 11.1.1.5 - 3 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 8-9-2011
  • driverDate2:
  • driverVersion: 8.15.10.2476
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.google.com
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • browser.urlbar.default.behavior: 2
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0
  • gfx.direct3d.checkDX10: False
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1362473247
  • places.history.enabled: False
  • places.history.expiration.transient_current_max_pages: 98694
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True

Misc

  • User JS: No
  • Accessibility: No
John99
  • Top 25 Contributor
  • Moderator
622 solutions 8011 answers

Norton often breaks or breaks Firefox when there is a new release. It would be better if they could release a suitable up date before Firefox releases.

Your main AV security will continue to work. Check for upgrades from Norton regarding their toolbars or whatever. (IIRC some interactions with Norton may need to use IE)

See also related thread /questions/950632#answer-408754