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I GETerror message 403 DO NOT HAVE PERMISSION TO ACCESS FROM THIS SERVERwhen trying to access aolFROM THE TOOL BAR

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HELP I GET ERROR MESSAGE 403 "NO PERMISSION TO ACCESS FROM THIS SERVER

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • iTunes Detector Plug-in
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.4"
  • Garmin Communicator Plug-In 4.0.4.0
  • TrendMicro Toolbar Rating Plugin
  • Facebook Desktop Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 4.1.10329.0
  • GEPlugin
  • A component of your photo software powered by RocketLife
  • npdnu
  • npdnupdater2
  • Java(TM) Platform SE binary
  • Adobe Shockwave for Director Netscape plug-in, version 11.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • np-mswmp
  • Office Plugin for Netscape Navigator
  • npRLCT4Player

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

  • AOL Toolbar 5.74.1.9183 ({7affbfae-c4e2-4915-8c0f-00fa3ec610a1})
  • Garmin Communicator 4.0.4 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Trend Micro BEP Firefox Extension 7.5.0.1125 (tmbepff-7.5@trendmicro.com)
  • Trend Micro NSC Firefox Extension 6.8.0.1096 ({22C7F6C6-8D67-4534-92B5-529A0EC09405})
  • Trend Micro Toolbar 6.0.0.1285 ({22181a4d-af90-4ca3-a569-faed9118d6bc})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Conduit Engine 3.3.3.2 (engine@conduit.com) (Inactive)
  • eMusic Community Toolbar 3.18.0.7 ({9ee802e8-c931-47ab-b570-aa8f791598ca}) (Inactive)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)
  • Inbox Toolbar 1.2.0.40 (inboxcomtoolbar@inbox.com) (Inactive)
  • Microsoft .NET Framework Assistant 1.2.1 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Zynga Community Toolbar 3.18.0.7 ({7b13ec3e-999a-4b70-b9cb-2617b8323822}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 965 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a02
  • adapterDeviceID2:
  • adapterDrivers: igdumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'7.15.10.1666']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.18592
  • driverDate: 1-2-2008
  • driverDate2:
  • driverVersion: 7.14.10.1409
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'7.15.10.1666']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'7.15.10.1666']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://home.mywebsearch.com/index.jhtml?ptb=FB49188A-F9E3-4650-BBAF-88D8C531B195&n=77ee4094&p2=^UX^xdm025^S03643^us&si=21786
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • dom.max_script_run_time: 0
  • extensions.lastAppVersion: 19.0
  • general.useragent.extra.brc: BRI/1
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0C)
  • gfx.blacklist.suggested-driver-version: 7.15.10.1666
  • keyword.URL: http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?st=kwd&ptb=FB49188A-F9E3-4650-BBAF-88D8C531B195&n=77ee4094&ind=2012102804&p2=^UX^xdm025^S03643^us&si=21786&searchfor=
  • network.cookie.prefsMigrated: True
  • network.protocol-handler.warn-external.dnupdate: False
  • places.database.lastMaintenance: 1361901050
  • places.history.expiration.transient_current_max_pages: 80251
  • places.history.expiration.transient_optimal_database_size: 128400588
  • places.last_vacuum: 1298471755
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
iamjayakumars
  • Top 10 Contributor
415 solutions 4905 answers

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

cor-el
  • Top 10 Contributor
  • Moderator
10747 solutions 96707 answers

If you currently use a bookmarked page then try to access the main site instead and navigate to the desired page.