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Google Maps crashing everytime (Firefox 19.0)?


Every time I try to use GoogleMaps it crashes Firefox. I'm in Sri Lanka, but I'm Canadian so I most often use google.ca (but both google.ca and google.lk maps crash).

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Office Live Update v1.0
  • DivX Web Player version
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.


  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/Darwin/en-US/


  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • New Tab Homepage 0.4.3 ({66E978CD-981F-47DF-AC42-E3CF417C1467})
  • Reddit Enhancement Suite 4.1.2 (jid1-xUfzOsOFlzSOXg@jetpack)
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Xmarks 4.1.3 (foxmarks@kei.com)


  • incrementalGCEnabled: True


  • adapterDescription:
  • adapterDeviceID: 0x 407
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRendererMessage: [u'']
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 737280
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: google.ca
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.warnOnClose: False
  • browser.tabs.warnOnOpen: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0
  • gfx.blacklist.webgl.msaa: 4
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1361633922
  • places.history.enabled: False
  • places.history.expiration.transient_current_max_pages: 51154
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1303431333
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.clearOnShutdown.offlineApps: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 4
  • security.warn_viewing_mixed: False
  • webgl.disabled: True


  • User JS: No
  • Accessibility: No
  • Top 10 Contributor
416 solutions 4930 answers

Check your Java plugin in upidated!

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Helpful Reply

As far as I know everything has been updated. I followed some walkthrough on how to check that all of my add ons/plug ins were updated and did a system check for any software updates (and updated them).

Here are my latest crash IDs.

bp-52ff0fa2-a295-43cd-9edc-736112130317 13-03-17 3:38 AM bp-d4c20e3d-e651-4691-b77a-117412130312 13-03-12 4:31 AM CB10A0D8-C54E-42D1-B259-231A774DB613 13-03-09 7:57 AM bp-859724ef-5d6f-49bd-807c-58a282130302 13-03-02 2:01 PM bp-36248909-3cfa-49eb-8dbf-3effc2130302 13-03-02 1:51 PM bp-34e7b069-bfa8-4e7d-b7b3-9b7202130302 13-03-02 1:49 PM bp-f0443da9-e69a-4fdc-989c-cb99f2130302 13-03-02 1:38 PM bp-c4e820a1-625d-4542-8e1c-ae0622130302 13-03-02 1:36 PM bp-6c71f6cb-8530-4ec0-9a2e-560b12130302 13-03-02 1:36 PM

Thanks for your help!

Ed Love 0 solutions 8 answers

It's just started crashing for me, but it seems to only happen if I'm using Open GL. If I turn it off, it works fine ... so far!

vsop 0 solutions 2 answers

I've had the same issue. New google maps crashed on me twice yesterday, so I've gone back to the old one. I was running Firefox 20.0.1. Crash reports have been submitted to Mozilla, here are the crash ID's:

bp-d8a726b3-355a-46ca-81c0-e47c12130524 submitted 24 May 2013 18:04 (Amsterdam/Paris time)

bp-857b4578-9e18-4c2f-8156-d45412130524 submitted 24 May 2013 18:50 (Amsterdam/Paris time).

I guess this is probably a fault on Google's side, not Mozilla ?

  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Helpful Reply

Hi vsop

Try to disable hardware acceleration in Firefox.

vsop 0 solutions 2 answers

Thank you cor-el

I will apply this tip on another login ID on my machine, then re-use the new Google Maps and if it still crashes I'll post it here.