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firefox keeps crashing because of flash


everytime i open firefox and go to a site like youtube or ign its immediately shuts down. im guessing it is because of flash or another plugin as some sites like google do not have this issue. would love some help as this is affecting every browser on my pc.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • ScorchPlugin


  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/


  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • AVG Safe Search ({1E73965B-8B48-48be-9C8D-68B920ABC1C4}) (Inactive)
  • Java Console 6.0.33 ({CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}) (Inactive)
  • Java Console 6.0.37 ({CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}) (Inactive)
  • Java Console 6.0.39 ({CAFEEFAC-0016-0000-0039-ABCDEFFEDCBA}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • The Browser Highlighter 1.0.14908 (browserhighlighter@ebay.com) (Inactive)
  • XULRunner 1.9.1 ({18C916D7-1FC6-43FB-85FE-0E9524DD9D90}) (Inactive)


  • incrementalGCEnabled: True


  • adapterDescription: NVIDIA GeForce 8800 GS
  • adapterDescription2:
  • adapterDeviceID: 0x0606
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 384
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion:
  • driverDate: 12-3-2012
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 8800 GS)
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1362192097
  • places.history.expiration.transient_current_max_pages: 53648
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True


  • User JS: No
  • Accessibility: No
  • Top 10 Contributor
411 solutions 4867 answers

Update your flash manually and give a try....

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

  • Top 10 Contributor
  • Moderator
10737 solutions 96600 answers

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin

Question owner


ive updated flash manually several times and reinstalled every browser i have but its still restarts when i enter sites that use flash i think

Modified by cor-el

Beth60 0 solutions 2 answers

thanks for the suggestions. I'll be trying the downgrade of Flash because the updated shockwave/firefox didn't work well...

here's why:

Report ID                            Date Submitted
94b6025c-0565-43d3-baa0-0a2f51160288-browser 4/14/2013 5:49 PM
94b6025c-0565-43d3-baa0-0a2f51160288 4/14/2013 5:49 PM
6dd7ad7f-679c-4668-825a-7fce2b7a5e5b-browser 4/14/2013 5:11 PM
6dd7ad7f-679c-4668-825a-7fce2b7a5e5b 4/14/2013 5:11 PM
440c890b-45eb-45e0-a73b-c40f80982c84-browser 4/14/2013 5:11 PM
440c890b-45eb-45e0-a73b-c40f80982c84 4/14/2013 5:11 PM
a56f3ed0-06e3-4f00-85a1-9da5e3e9ccca 4/14/2013 4:26 PM
bp-8b0a0d39-aa70-46fd-a4bd-c72f62130414 4/14/2013 4:18 PM
bp-23169dc3-8154-4640-bfc9-d32002130414 4/14/2013 4:18 PM
ecfc3924-ff43-48f2-a829-dc6f83f90ec8-browser 4/14/2013 5:53 AM
ecfc3924-ff43-48f2-a829-dc6f83f90ec8 4/14/2013 5:53 AM
4ed3906a-c020-458f-82ee-08c851e60b19-browser 4/13/2013 8:45 PM
4ed3906a-c020-458f-82ee-08c851e60b19 4/13/2013 8:45 PM
805dccb8-449d-444f-9595-ba80ea220389-browser 4/13/2013 11:12 AM
805dccb8-449d-444f-9595-ba80ea220389 4/13/2013 11:12 AM

wish me luck!

ps... the list of support sent to Firefox doesn't format well and I've gone thru and put them on separate lines... but it doesn't show in the final reply window... sorry...

Modified by cor-el

  • Top 10 Contributor
2344 solutions 20791 answers

Hi Beth60, sorry about the formatting, the forum automatically wraps line breaks.

Did you click the most recent crash IDs? I'm having trouble accessing the data and wonder whether those went through?

I don't know whether downgrading to Flash 10.3 will help. Some other things to check. This is some standard guidance that addresses the most common issues:

(1) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button or classic Tools menu > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(2) Disable protected mode (Windows Vista / 7 / 8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

Beth60 0 solutions 2 answers

thanks for the quick response!

the crash reports should be recent ones...

I wondered about this... if it would help... I'll do this and see... Disable hardware graphics acceleration in Firefox and in Flash


here's the first one on the crash list about:crashes