X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

keep getting messages likr Firefox can't find the server at.... and the Dns server isn't responding how can i fix this

Posted

I have a connection but Firefox keeps saying " firefox can't find the server at..." on a few occasions firefox will find the server BUT only after I click " try again" about 15 to 20 times. I have a 64bit and am using Firefox v.19

Modified by spltflre79

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Google Update
  • Amazon MP3 Downloader Plugin 1.0.17
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • 4.1.10329.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NPWLPG

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

  • leethax.net extension 2013.02.27 (leethax@leethax.net)
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Norton Toolbar 2011.7.13.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • RivalGaming 1.0.0 (links@rivalgaming.com) (Inactive)
  • Skype Click to Call 6.6.0.11664 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)
  • Symantec Intrusion Prevention 11.1.1.5 - 3 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 400
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 6-10-2011
  • driverDate2:
  • driverVersion: 8.15.10.2418
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://xfinity.comcast.net/?cid=dd_mtmh12122012
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • extensions.lastAppVersion: 19.0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1361994044
  • places.history.expiration.transient_current_max_pages: 103491
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
Michael Verdi
  • Administrator
  • Moderator
107 solutions 739 answers

This article - Websites don't load - troubleshoot and fix error messages will walk you though troubleshooting connections problems. Often it's as easy as clearing cookies and cache:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.
cor-el
  • Top 10 Contributor
  • Moderator
10740 solutions 96657 answers

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

See also:

jayseedali 0 solutions 3 answers

Hi all,

I've experienced this over the last week or so. I went through all the suggestions to no avail. Finally discovered that my DNS server settings on my PC [Windows 7] had changed by themselves. Malware perhaps? Not sure.

They were fine on my Billion router; they hadn't changed - only on the PC.

Changed them back [both preferred and alternative] to what my Internet provider requires and all is good again.

It may be worth a check??

Question owner

how do I check/hange my DNS server settings?

philipcarol1 0 solutions 4 answers

Helpful Reply

I have had this problem for several months off & on. It is very frustrating when it happens.When I open my task mgr. & view 'services', some have been stopped for local connections apparently by Windows (Vista) It is not a Firefox issue as I sometimes use Chrome & have tried to access the internet via Chrome when it happens. I have even resorted to IE and still it will not connect. The only solution (if you can call it that) is to shut everything down including the power and try again later.Usually this works but not always. I have no idea what my DNS settings are & I'm skeptical to attempt resetting them. I think it is a 'MS Windows" issue.

Question owner

I'm so glad to hear that others are experiencing this problem. I don't feel stupid now. I'm with you, philipcarol1, I don't know where my DNS settings are and would be afraid to change them even if I did. Thank you for sharing your experience.

philipcarol1 0 solutions 4 answers

You are very welcome- I am suspecting Vista. Spoke with my son earlier and his (Vista) was the same way yet his laptop (Windows 7) was able to access the internet. Are you running Vista also?

jayseedali 0 solutions 3 answers

Windows 7 ...

Control Panel

Network and Sharing Center

Under "View your active networks", you should see "Access type: Internet". Click on the link next to "Connections".

Properties

Highlight "Internet Protocol Version 4 (TCP/IPv4)" then click on "Properties"

Under "Use the following DNS server addresses:", you'll see "Preferred DNS server" and "Alternate DNS Server"

You enter here the addresses that your ISP tell you to use. I'm with iinet in Australia and they tell me to use 203.0.178.191 and 203.215.29.191.

When I first checked these after experiencing the "server not found" issue they were different. Not sure why; maybe some malware??

I changed them back and now all is fine. I've also installed Malwarebytes and have that running in the background.

Modified by jayseedali