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FF 19.0, fresh install after uninstall and delete c:\progfilesx86\mozilla, crashes on startup

Posted

I uninstalled FF, deleted the folder C:\Program Files (x86)\Mozilla Firefox, and then installed Firefox 19.0 downloaded today (2/27/2013). It still crashes on startup, every time. Runs fine in safe mode. In safe mode I go to Tools | Addons and disable stuff, but it doesn't stay disabled. Also deleted pluginreg.dat and addons.sqlite from my default profile folder. Running Windows 7, up to date with latest patches.

Last crash report submitted was bp-fa4131cd-0828-451b-aba3-0db3b2130227.txt

Additional System Details

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0E; .NET4.0C)

More Information

Application Basics
Name
Firefox
Version
19.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
DoNotTrackPlus
2.2.1.611
false
donottrackplus@abine.com
Firebug
1.11.2
false
firebug@software.joehewitt.com
FireFTP
2.0.11
false
{a7c6cf7f-112c-4500-a7ea-39801a327e5f}
LogMeIn, Inc. Remote Access Plugin
1.0.0.1007
false
LogMeInClient@logmein.com
Xmarks
4.1.3
false
foxmarks@kei.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.startup.homepage
http://www.google.com/
browser.startup.homepage_override.buildID
20130215130331
browser.startup.homepage_override.mstone
19.0
browser.tabs.onTop
false
browser.tabs.warnOnClose
false
dom.max_chrome_script_run_time
0
dom.mozApps.used
true
extensions.lastAppVersion
19.0
network.cookie.prefsMigrated
true
network.protocol-handler.warn-external.dnupdate
false
places.database.lastMaintenance
1361399085
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
plugin.disable_full_page_plugin_for_types
application/pdf
print.print_printer
HP4730_pcl
print.printer_HP4730_pcl.print_bgcolor
false
print.printer_HP4730_pcl.print_bgimages
false
print.printer_HP4730_pcl.print_command
print.printer_HP4730_pcl.print_downloadfonts
false
print.printer_HP4730_pcl.print_edge_bottom
0
print.printer_HP4730_pcl.print_edge_left
0
print.printer_HP4730_pcl.print_edge_right
0
print.printer_HP4730_pcl.print_edge_top
0
print.printer_HP4730_pcl.print_evenpages
true
print.printer_HP4730_pcl.print_footercenter
print.printer_HP4730_pcl.print_footerleft
&PT
print.printer_HP4730_pcl.print_footerright
&D
print.printer_HP4730_pcl.print_headercenter
print.printer_HP4730_pcl.print_headerleft
&T
print.printer_HP4730_pcl.print_headerright
&U
print.printer_HP4730_pcl.print_in_color
true
print.printer_HP4730_pcl.print_margin_bottom
0.5
print.printer_HP4730_pcl.print_margin_left
0.5
print.printer_HP4730_pcl.print_margin_right
0.5
print.printer_HP4730_pcl.print_margin_top
0.5
print.printer_HP4730_pcl.print_oddpages
true
print.printer_HP4730_pcl.print_orientation
0
print.printer_HP4730_pcl.print_page_delay
50
print.printer_HP4730_pcl.print_paper_data
1
print.printer_HP4730_pcl.print_paper_height
11.00
print.printer_HP4730_pcl.print_paper_size_type
0
print.printer_HP4730_pcl.print_paper_size_unit
0
print.printer_HP4730_pcl.print_paper_width
8.50
print.printer_HP4730_pcl.print_reversed
false
print.printer_HP4730_pcl.print_scaling
0.90
print.printer_HP4730_pcl.print_shrink_to_fit
false
print.printer_HP4730_pcl.print_to_file
false
print.printer_HP4730_pcl.print_unwriteable_margin_bottom
0
print.printer_HP4730_pcl.print_unwriteable_margin_left
0
print.printer_HP4730_pcl.print_unwriteable_margin_right
0
print.printer_HP4730_pcl.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
toolkit.startup.recent_crashes
4
user.js Preferences
Your profile folder contains a
user.js file, which includes preferences that were not created by Firefox.
Graphics
Adapter Description
NVIDIA GeForce 8800 GT
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM
512
ClearType Parameters
DISPLAY1 [ Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] DISPLAY2 [ Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200 ]
Device ID
0x0611
DirectWrite Enabled
false (6.2.9200.16492)
Driver Date
10-2-2012
Driver Version
9.18.13.697
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic
Vendor ID
0x10de
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce 8800 GT )
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1166 solutions 6649 answers

Chosen Solution

Turning off hardware acceleration

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

Also try to update the graphic display driver.

Question owner

Turning off hardware acceleration worked. But why has it worked for several years, and suddenly now must be turned off??

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1166 solutions 6649 answers

Helpful Reply

Windows released an update which broke Hardware acceleration in Firefox. Until it's fixed you'll have to turn it off in Firefox.