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Crashing at startup, even in safe-mode - after FF18.0

Posted

Hi,

Crash ID: bp-9ebd230c-df4a-4049-bdcf-b91d02130315

or Crash ID: bp-0a637006-d41a-41a1-849b-50e2a2130315

or Crash ID: bp-177589c4-9cd8-4c82-a301-5d8712130310


OS: Windows 7 Professional

Antivirus : Avast 8 home edition

Firefox version 18.0 (when crashes started)

Actual Firefox version 19.0

No recently installed programs that may affect FF - maybe windows updates...

It started one day out of the sudden, when I opened FF crashed at startup.

I tried to follow the steps for safe-mode - still crashed.

I tried to follow reset steps - still crashed.

I completely uninstalled FF, deleted all folders, including APPDATA related. Reinstall still crashed.

I thought it's a mallware - I installed "Malwarebytes Anti-Malware" and "Microsoft Safety Scanner" which I read it should fix this kind of bug, but nothing happened. No mallware found, still crashed.

I had a look on startup processes and there is nothing suspicious or that I don't know of.

One think i discovered - by running FF in Windows XP (SP 2/3) Compatibility mode i could open it and it seems to work, but I have to always allow it to run like that (UAC confirm)

The submitted data "trouble. Info." is from FF running in XP mode.

Modified by RobbyKrlos

Chosen solution

if the new driver version doesn't solve the crashes please also disable hardware acceleration in firefox > options > advanced > general.

Read this answer in context 0

Additional System Details

Application

  • User Agent: Opera/9.80 (Windows NT 6.1; WOW64) Presto/2.12.388 Version/12.14

More Information

Application Basics
Name
Firefox
Version
19.0.2
User Agent
Mozilla/5.0 (Windows NT 5.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Easy YouTube Video Downloader
6.7
true
{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}
Firebug
1.11.2
true
firebug@software.joehewitt.com
FireGestures
1.6.20
true
firegestures@xuldev.org
Firesizer
1.7
true
{04426594-bce6-4705-b811-bcdba2fd9c7b}
Lazarus: Form Recovery
2.3
true
lazarus@interclue.com
SQLite Manager
0.7.7
true
SQLiteManager@mrinalkant.blogspot.com
Tab Mix Plus
0.4.0.5
true
{dc572301-7619-498c-a57d-39143191b318}
avast! WebRep
8.0.1483
false
wrc@avast.com
Firecookie
1.4
false
firecookie@janodvarko.cz
Flash and Video Download
1.29
false
{bee6eb20-01e0-ebd1-da83-080329fb9a3a}
Html Validator
0.9.5.1
false
{3b56bcc7-54e5-44a2-9b44-66c3ef58c13e}
Romanian spelling dictionary
1.12
false
ro-RO@www.archeus.ro
Server Spy
0.2.1
false
ServerSpy@jacquet.eu.org
Web Developer
1.2.2
false
{c45c406e-ab73-11d8-be73-000a95be3b12}
YSlow
3.1.4
false
yslow@yahoo-inc.com
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.sessionstore.resume_from_crash
false
browser.startup.homepage
http://www.google.com/
browser.startup.homepage_override.buildID
20130307023931
browser.startup.homepage_override.mstone
19.0.2
browser.tabs.warnOnClose
false
browser.urlbar.maxRichResults
15
dom.disable_window_flip
false
dom.mozApps.used
true
extensions.lastAppVersion
19.0.2
gfx.blacklist.layers.direct3d9
3
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1363206602
places.history.expiration.transient_current_max_pages
104858
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.clearOnShutdown.cache
false
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.formdata
false
privacy.clearOnShutdown.sessions
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.default_personal_cert
Select Automatically
security.OCSP.enabled
0
Graphics
Adapter Description
NVIDIA GeForce GTX 560 Ti
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM
1023
Device ID
0x1200
DirectWrite Enabled
false (6.2.9200.16492)
Driver Date
10-2-2012
Driver Version
9.18.13.697
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics driver version.
Vendor ID
0x10de
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 Ti )
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

ideato
  • Top 25 Contributor
617 solutions 4264 answers

Helpful Reply

Hello RobbyKrlos, if you have Nvidia drivers try to Using the latest generic graphics drivers and check it again.

thank you

Modified by ideato

Question owner

I just did a "latest generic graphics drivers" update but still the same issue. I had also something simmillar to this guy:

ricardo_rempel 2013-03-04 09:45:16 PST I updated my Nvidia drivers via Windows Update (Windows 7) and that fixed the problem. Both Firefox 19.0 and Internet Explorer 9 were crashing upon loading and Firefox was reporting d3d11.dll as a possible cause.

And i had indeed skipped the optional update from Microsoft for the Nvidia drivers, but now i come to you with fully update drivers -first i did the optional update from Microsoft - still crashed. -second i did the update from Nvidia "314.07-desktop-win8-win7-winvista-64bit-english-whql" and after two restarts, still crashed.

PS: I have NVidia GeForce GTX 560 Ti

PPS: i am very amazed to see that :

On Windows 7 99.979 % Number Of Crashes : 14109

And there is no quick fix - and it's not a missing button - the browser does not start at all:)

Modified by RobbyKrlos

philipp
  • Top 10 Contributor
  • Moderator
2054 solutions 8922 answers

Chosen Solution

if the new driver version doesn't solve the crashes please also disable hardware acceleration in firefox > options > advanced > general.

Question owner

With latest driver and disabled hardware acceleration WORKED!!!

I don't need to run it in Compatibility mode now.

Thank you.