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tablet pc input service causing issues in moodle


Hi, I am experiencing an issue with Firefox when in edit mode using the open source VLE moodle. When I try to move items on the page it no longer works. To cut a long sorry story short I finally traced this to a firefox upgrade in mid January. The issue first appeared in firefox around mid January, then Palemoon which I also have installed presumably when the same upgrade worked reached Palemoon. If I try this on another browser such as IE or Chrome there is no problem. Through a bit of investigation and a post on the moodle forum I found that the issue could be fixed by turning off the touchscreen service 'tablet pc input service' in services.

I like Firefox, and the ethos behind and would like to keep using it, but at the same time don’t want to have to go into services and disable my touchscreen every time I want to edit in moodle. Is there anything that I can change in firefox settings to fix this or is it a bug that needs to be fixed?

Thanks in advance.

Additional System Details

Installed Plug-ins

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  • NPRuntime Script Plug-in Library for Java(TM) Deploy
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  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers


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Modified Preferences

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  • User JS: No
  • Accessibility: Yes

Question owner

Hi, Just wondering if anyone knows if this issue is ever likely to be fixed. As I use Moodle in my job (education) I have had to switch to Chrome. From the moodle forums there are a lot of people with the same issue, and the more touchscreens proliferate the bigger the issue is going to get.

I am 'champing at the bit' to get back to firefox so if anyone knows a workaround or a fix (other than disabling my touch screen) I would be very grateful.


Question owner

Hi, Hoping someone can tell me if I have asked this question in the right place? I haven't had an answer since asking this back in February and the issue is still there? Is there any way I can get some traction on this?