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I cannot access charter.net email from their homepage icon, I can with IE though. Just started happening


I could always go to charter.net and click the email icon and it would go to email. A couple days ago it did not, I called charter and they had me try it with Internet Explorer and it works. I also tried under Firefox to do google.com and key in charter.net and they select email log it which also does not work, it just goes back after a minute to the home page for charter.net. I believe I have the current version of your product, it said this when I checked it.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.4"
  • Google Update
  • Next Generation Java Plug-in 10.10.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.1.10329.0
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Office Live Update v1.5


  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/20100101 Firefox/19.0

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  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

Helpful Reply

hello, please try to clear the cache & cookies from charter.net and reload the page again afterwards.

for more troubleshooting advice also see Websites don't load - troubleshoot and fix error messages.