X
Tap here to go to the mobile version of the site.

Support Forum

When I try to install the new update, it says that is connecting to the update server, but it never connects. I have to restart Firefox to get out of the window

Posted

I keep getting the update message, but have not been able to update.

I keep getting the update message, but have not been able to update.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Bug Manager plugin
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • LogMeIn remote control components
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

iamjayakumars 475 solutions 5852 answers

Download from Mozilla official website.

Download from Mozilla official website. *http://mozilla.org
ideato
  • Top 25 Contributor
772 solutions 5539 answers

Hello jwmoss, If there is an issue with update or permissions the better and easiest way is to download and install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Hello jwmoss, If there is an issue with update or permissions the better and easiest way is to download and install firefox: 1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html 2. '''''Trash''''' the current Firefox application to do a clean install. 3. Install the version that you have downloaded. Do not select to remove your personal data, your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks or other personal data. see also: [https://support.mozilla.org/en-US/kb/install-firefox-mac?redirectlocale=en-US&redirectslug=Installing+Firefox+on+Mac#os=mac&browser=fx18 Installing Firefox on Mac] thank you Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.