X
Tap here to go to the mobile version of the site.

Support Forum

None of my add ons are showing. Firefox 18.0.2, Ubuntu 12.10. Recent issue.

Posted

All sympthoms are similar to question at http://support.mozilla.org/en-US/questions/949490

The version 18.0.1 was fine, no any problems. Problems have started since I updated Firefox to version 18.0.2, before it was no issues with extension compatibility. Everything works except add-ons. I cannot install and/or update add-ons as well. I cannot open the page at https://addons.mozilla.org/ The page gives a message: "The connection has timed out".

Add-ons bar at the bottom of the screen seems to be working, but none of my extensions are showing next to the navigation bar. I run Firefox on the Linux Ubuntu 12.10 (32-bit), as well, and no issues.

All sympthoms are similar to question at http://support.mozilla.org/en-US/questions/949490 The version 18.0.1 was fine, no any problems. Problems have started since I updated Firefox to version 18.0.2, before it was no issues with extension compatibility. Everything works except add-ons. I cannot install and/or update add-ons as well. I cannot open the page at https://addons.mozilla.org/ The page gives a message: "The connection has timed out". Add-ons bar at the bottom of the screen seems to be working, but none of my extensions are showing next to the navigation bar. I run Firefox on the Linux Ubuntu 12.10 (32-bit), as well, and no issues.

Additional System Details

Installed Plug-ins

  • Java plug-in for NPAPI-based browsers.
  • Shockwave Flash 11.2 r202
  • This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.
  • The Totem 3.4.3 plugin handles video and audio streams.
  • DivX Web Player version 1.4.0.233

Application

  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
12282 solutions 113753 answers

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available.

If this hasn't helped then also try to delete the addons.sqlite file.


Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

It is possible that there is a problem with the file(s) that store the extensions registry. Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry. *https://support.mozilla.org/kb/Profiles New files will be created when required. See "Corrupt extension files": *http://kb.mozillazine.org/Unable_to_install_themes_or_extensions *https://support.mozilla.org/kb/Unable+to+install+add-ons If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available. If this hasn't helped then also try to delete the addons.sqlite file. ----- Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
zippunkygirl 0 solutions 1 answers

All of my add-ons have uninstalled. I've tried to re-install but they don't show up. Most of these didn't need restart to install. But some of my restart install disappeared too. I don't have much practical knowledge of computers. I understand that sum support for window has been withdrawn would that have anything to do with this?

All of my add-ons have uninstalled. I've tried to re-install but they don't show up. Most of these didn't need restart to install. But some of my restart install disappeared too. I don't have much practical knowledge of computers. I understand that sum support for window has been withdrawn would that have anything to do with this?
cor-el
  • Top 10 Contributor
  • Moderator
12282 solutions 113753 answers

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

You can use this button to go to the Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry. *http://kb.mozillazine.org/Profile_folder_-_Firefox