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Back button does not work on any site. Thanks in advance for your help.


On a laptop using XP Pro. SP3. 32bit. Use FireFox 18. I have rebooted Firefox and restarted my laptop many times. This has been a problem since the last FireFox security upgrade. I did notice the back button worked on your support site. Please help me resolve this because it is a real pain in the ass. Thank you.

Additional System Details

Installed Plug-ins

  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Google Update
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Yahoo Application State Plugin version
  • 5.1.10411.0
  • Version 0.9.18, Copyright 2006-2009 Veetle Inchttp://www.veetle.com/
  • Version 0.9.18, copyright 2006-2010 Veetle Inchttp://www.veetle.com/
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

alco 18 solutions 141 answers

Helpful Reply

hi biff441,
could you try the Reset Firefox feature and report back to us?
It will restore Firefox to its initial state while saving your:

  • Bookmarks
  • Browsing history
  • Passwords
  • Cookies
  • Web form auto-fill information

Warning: Any extensions, open tabs, site-specific preferences etc will not be saved.
For more information you can read this article: Reset Firefox – easily fix most problems
Please report back to us for your problem!

  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Chosen Solution

You can check for problems with the places.sqlite database file in the Firefox Profile Folder.

Question owner

Yes, this solved my issue of my back button not working. After resetting Fire Fox, my back button now works. If anyone has the same issue, please follow the instructions given.

Thank you for your help,


Modified by biff441