X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

18.02 unstable on fresh install, 15.01 works fine

Posted

Win xp sp3 with FF 18.02. Takes 2-3 attempts to start up. Spurious crashes in normal use. Hangs on resuming from standby and hibernation. Safe mode seems to work BUT disabling all add-ons manually does nothing to solve the problem. Renaming folders in application data and local settings/application data, uninstall and fresh install does nothing to solve it. FF 15.01 reinstall with all the old add-ons and folders works fine.

Any clues? Obviously I'm not accepting updates for some time!

I don't think the additional info sent with this will help you as this is sent from 15.01!

Chosen solution

Please do the following:

Update to Firefox 18.0.2

Disable Hardware Acceleration Turning off hardware acceleration

Scan for Viruses Troubleshoot Firefox issues caused by malware

And let us know if that works.

Also do provide the crash ID's requested above :)

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • SumatraPDF Browser Plugin
  • Shockwave Flash 11.5 r502
  • VLC media player Web Plugin 2.0.2
  • Npdsplay dll
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.1040

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

hello, please enter about:crashes into the address bar, copy the latest few crash report ids & paste them here as a reply. this will probably help us better understand what's going wrong in your case. thank you...

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

Chosen Solution

Please do the following:

Update to Firefox 18.0.2

Disable Hardware Acceleration Turning off hardware acceleration

Scan for Viruses Troubleshoot Firefox issues caused by malware

And let us know if that works.

Also do provide the crash ID's requested above :)

Question owner

bp-c2e7237d-639f-499d-8c74-6113d2121118 18/11/2012 16:45 bp-d7568455-2c24-45a8-96b8-ff0212120928 28/09/2012 23:19 7c5a77fc-d5e0-4261-a030-94ba2ef43903 15/05/2012 20:04 e5fb63fe-ac0d-4301-9c24-a0afd2c22072 17/01/2012 11:33 9d49a068-26f9-49a4-a5a7-3a5e9e6b822a 05/11/2011 20:32

The latest ones are too old I think. The problem's only been in the last couple of weeks at most.

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

So Firefox hasn't crashed, just been freezing?

Then update back to Firefox 18, try the steps above, and add another, Reset Firefox. Reset Firefox – easily fix most problems

Question owner

Yes it was crashing, just no reports. On starting up, there would be the mouse "busy" sign for a couple of seconds then nothing, or FF would come up as a window for a second then disappear and not be a running process in the background. Third time generally it would come up normally, but sometimes missing all the previously open tabs - when I'd close it and start again, and 2nd or third time the tabs would reappear.

OK did the virus check (hence the delay!) No problems. Upgraded to 18.02 with hardware acceleration OFF. It now seems to work fine after hibernation, standby and restarting FF several times. So it looks like you gave me the solution. I'll post again if it does show up the problem again, but it seemed to be a consistent behaviour after standby. Thanks!

Question owner

Tried it with hardware acceleration ON again. Crashed twice on starting up. Turned it off again and it came up normally. Just to be sure to be sure!