X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

After running a Norton PC clean-up utility, some web pages are formatted incorrectly

Posted

I had installed Firefox v17 and it was running. I installed a copy of Norton PC Tools and ran clean-up which removes temp internet files, cookies and other things. After running Norton, some web pages do not format correctly.

Instead of the tags being displayed in the boxes or frames across the entire real estate of the web page, only text, no picture or graphics, appear and all text appears on the left side of the screen.

This happens with only a few web pages.

I tried upgrading to Firefox v18 and also uninstalled and installed v18 again. This did not fix the problem.

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Please note that running third-party tools like this not only can break things, it isn't very useful. We recommend you stay away from them.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.10.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • GEPlugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1166 solutions 6653 answers

Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Please note that running third-party tools like this not only can break things, it isn't very useful. We recommend you stay away from them.