X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Persistent popup keeps asking for "authentication" user name and password. How do I kill it?

Posted

When I open Firefox I get this popup dialog box. I added adblock plus, but it still keeps showing up occasionally. I have a .png screenshot of it, but can't figure out how to attach it to this question.

Chosen solution

You have the external IP extension, which has been associated with this "crazzy.se" issue. You might have to make a manual change to how it checks addresses per this post:

http://forums.mozillazine.org/viewtopic.php?f=38&p=3219101#p3219101

I haven't tried that myself.

Edit: Or if this extension isn't important, just disable it until they solve the problem on the back end?

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.3"
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • VLC media player Web Plugin 2.0.2
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • Picasa plugin
  • 5.1.10411.0
  • NPWLPG
  • AmazonMP3DownloaderPlugin 1.0.15
  • CouponNetwork Coupon Activator
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Version 0.9.18, copyright 2006-2010 Veetle Inchttp://www.veetle.com/
  • 2,5,3,1

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Adblock Plus Pop-up Addon
0.5
true
adblockpopups@jessehakanen.net
Add to Amazon Wish List Button
1.10
true
amznUWL2@amazon.com
Collusion
0.25
true
jid1-F9UJ2thwoAm5gQ@jetpack
CountdownClock
1.4.5
true
{19D3B002-1AD1-4a69-A5B3-AA98773DBB86}
Craigslist Peek
0.520
true
craigslistpeek@tech4computer
DoNotTrackMe
2.2.5.1205
true
donottrackplus@abine.com
Download Statusbar
0.9.10
true
{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
Evernote Web Clipper
5.4.1
true
{E0B8C461-F8FB-49b4-8373-FE32E9252800}
external IP
0.9.9.6
true
externalip@erik.morlin
Forecastfox
2.2.2
true
{0538E3E3-7E9B-4d49-8831-A227C80A7AD3}
Google Shortcuts
2.1.8.2
true
{5C46D283-ABDE-4dce-B83C-08881401921C}
LastPass
2.0.0
true
support@lastpass.com
Live Gold
2.2.20110829
true
livegold@dotcreation
Tab Mix Plus
0.4.0.4
true
{dc572301-7619-498c-a57d-39143191b318}
Xmarks
4.1.3
true
foxmarks@kei.com
Java Console
6.0.33
false
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Java Console
6.0.35
false
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.link.open_newwindow.override.external
3
browser.places.smartBookmarksVersion
4
browser.search.openintab
true
browser.search.useDBForOrder
true
browser.startup.homepage
https://mail.google.com/mail/u/0/#inbox|http://www.toodledo.com/tasks/index.php#
browser.startup.homepage_override.buildID
20130116073211
browser.startup.homepage_override.mstone
18.0.1
browser.tabs.closeWindowWithLastTab
false
browser.tabs.loadInBackground
false
browser.tabs.selectOwnerOnClose
false
browser.tabs.warnOnClose
false
browser.tabs.warnOnOpen
false
dom.mozApps.used
true
extensions.lastAppVersion
18.0.1
network.cookie.prefsMigrated
true
network.http.pipelining
true
network.http.proxy.pipelining
true
places.database.lastMaintenance
1359310066
places.history.expiration.transient_current_max_pages
104858
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Radeon 3000 Graphics
Adapter Drivers
aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM
256
Device ID
0x9616
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (6.1.7601.17789)
Driver Date
5-11-2010
Driver Version
8.733.0.0
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 9
Vendor ID
0x1002
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon 3000 Graphics )
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

jscher2000
  • Top 10 Contributor
2365 solutions 20922 answers

Sorry, in order to post the screen shot, you need to reply to your post. There is an upload form just below the textbox.

Sometimes the authentication dialog will indicate the source, but not always. I'm guessing the one you get is not specific.

The dialog might be generated by any of the following:

  • One or more of your home pages
  • Add-ons that need to connect to a website (e.g., to check mail, share bookmarks, etc.)
  • "Live" bookmarks
  • Malware that connects when you start Firefox

Helpful Reply

Thanks for your answers. I suspect it is Malware. I've attached the screenshot.

The question becomes, how do I kill it?

Best....GS

jscher2000
  • Top 10 Contributor
2365 solutions 20922 answers

Chosen Solution

You have the external IP extension, which has been associated with this "crazzy.se" issue. You might have to make a manual change to how it checks addresses per this post:

http://forums.mozillazine.org/viewtopic.php?f=38&p=3219101#p3219101

I haven't tried that myself.

Edit: Or if this extension isn't important, just disable it until they solve the problem on the back end?

Modified by jscher2000

Question owner

I was well into editing the url you gave me with my User and default profile. Then I realized that I really don't feel the extension is important, so I removed it.

Many thanks.