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I can no longer read my bank statements. I believe they are using a PDF to display this information.

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I can no longer read my bank statements. I believe they are using a PDF to display this information. If I go to chrome it will open the bank statements but Firefox no longer open these flies. Why??????

I can no longer read my bank statements. I believe they are using a PDF to display this information. If I go to chrome it will open the bank statements but Firefox no longer open these flies. Why??????

Chosen solution

When I look at "More system details" for your post I do not see any plugins for reading PDFs in the browser. The two most popular ones for Windows are Adobe Acrobat and Foxit. It's possible that you need to update your Adobe Reader in order to update/refresh/reinstall the plugin.

To check for updates, you can use this page: http://www.mozilla.org/plugincheck/

To see whether you have the plugin but it's disabled, you can check here:

orange Firefox button or classic Tools menu > Add-ons > Plugins category

If you prefer to launch PDFs externally, could you check what you have set here:

orange Firefox button or classic Tools menu > Options > Applications

(In the search box on that tab, type pdf and pause while Firefox filters the list.)

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • Shockwave Flash 11.5 r502
  • Google Update
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.2.72
  • CouponNetwork Coupon Activator
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • GEPlugin
  • Google Updater pluginhttp://pack.google.com/
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • getplusplusadobe16263
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • NPCpnMgr
  • Rhapsody Player Engine Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

I reloaded PDF file, did not help. I shut off ADP, did not help.

jscher2000
  • Top 10 Contributor
2976 solutions 27681 answers

Chosen Solution

When I look at "More system details" for your post I do not see any plugins for reading PDFs in the browser. The two most popular ones for Windows are Adobe Acrobat and Foxit. It's possible that you need to update your Adobe Reader in order to update/refresh/reinstall the plugin.

To check for updates, you can use this page: http://www.mozilla.org/plugincheck/

To see whether you have the plugin but it's disabled, you can check here:

orange Firefox button or classic Tools menu > Add-ons > Plugins category

If you prefer to launch PDFs externally, could you check what you have set here:

orange Firefox button or classic Tools menu > Options > Applications

(In the search box on that tab, type pdf and pause while Firefox filters the list.)

When I look at "More system details" for your post I do not see any plugins for reading PDFs in the browser. The two most popular ones for Windows are Adobe Acrobat and Foxit. It's possible that you need to update your Adobe Reader in order to update/refresh/reinstall the plugin. To check for updates, you can use this page: http://www.mozilla.org/plugincheck/ To see whether you have the plugin but it's disabled, you can check here: orange Firefox button ''or'' classic Tools menu > Add-ons > Plugins category If you prefer to launch PDFs externally, could you check what you have set here: orange Firefox button ''or'' classic Tools menu > Options > Applications (In the search box on that tab, type '''pdf''' and pause while Firefox filters the list.)

Question owner

the plug in check did not show any PDF. the plug in category said that the adobe acrobat was disabled 10.1.5.33. I enable it but the bank statement did not open, a empty page came up saying about blank. I typed the pdf in the search box and nothing was showed.

the plug in check did not show any PDF. the plug in category said that the adobe acrobat was disabled 10.1.5.33. I enable it but the bank statement did not open, a empty page came up saying about blank. I typed the pdf in the search box and nothing was showed.

Question owner

the plug in check did not show any PDF. the plug in category said that the adobe acrobat was disabled 10.1.5.33. I enable it but the bank statement did not open, a empty page came up saying about blank. I typed the pdf in the search box and nothing was showed. The problem is still there. Strange as Chrome works. Firefox did work before the month of December I believe.

the plug in check did not show any PDF. the plug in category said that the adobe acrobat was disabled 10.1.5.33. I enable it but the bank statement did not open, a empty page came up saying about blank. I typed the pdf in the search box and nothing was showed. The problem is still there. Strange as Chrome works. Firefox did work before the month of December I believe.

Modified by RonSmith78

jscher2000
  • Top 10 Contributor
2976 solutions 27681 answers

It's very unusual to get no results for PDF in the Application preferences list. It's possible that the file which stores those preferences might have become corrupted. Perhaps it would be best to rename or delete the file and let Firefox re-create it.

Here's how:

Open your current Firefox settings (AKA Firefox profile) folder using

Help > Troubleshooting Information > "Show Folder" button

Switch back to Firefox and Exit

Pause while Firefox finishes its cleanup, then rename mimeTypes.rdf to something like mimeTypes.old

Restart Firefox. After things setting down, check the Application preferences again to see whether PDF is listed and then set the drop-down on the right side to the desired action.

orange Firefox button or classic Tools menu > Options > Applications

Does that work any better?

It's very unusual to get no results for PDF in the Application preferences list. It's possible that the file which stores those preferences might have become corrupted. Perhaps it would be best to rename or delete the file and let Firefox re-create it. Here's how: Open your current Firefox settings (AKA Firefox profile) folder using Help > Troubleshooting Information > "Show Folder" button Switch back to Firefox and Exit Pause while Firefox finishes its cleanup, then rename '''mimeTypes.rdf''' to something like mimeTypes.old Restart Firefox. After things setting down, check the Application preferences again to see whether PDF is listed and then set the drop-down on the right side to the desired action. orange Firefox button or classic Tools menu > Options > Applications Does that work any better?

Question owner

Thank you. I will sleep on what you have suggested.

Thank you. I will sleep on what you have suggested.