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Why can't I unselect the Save Passwords box

Baldrick replied
Baldrick

I use a 3rd party password manager (Norton) with Firefox and lately, Firefox keeps asking if I want to save passwords. When I go to options/security, the box is checked, but I can't deselect it because it's grayed out.

Any ideas on how to turn this feature off?

Thanks.

I use a 3rd party password manager (Norton) with Firefox and lately, Firefox keeps asking if I want to save passwords. When I go to options/security, the box is checked, but I can't deselect it because it's grayed out. Any ideas on how to turn this feature off? Thanks.

All Replies (2)

hello Baldrick, the norton addon is interfering with the password management in firefox - please see http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-Bug-Norton-add-ons-trigger-Firefox-18-password-manager/td-p/888683

Thanks madperson! Worked like a charm!