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Swalife websight doesn't operate correctly on one of our computers and works fine on the other


We have two Dell laptops. For explanation of this problem, I will refer to them as #1 and #2. I have used Firefox on #1 for 3 years now. Our other computer, #2 has been using IE, but because of IE issues, we decided to switch it to FF also. It is necessary for us to use swalife.com website for work. When I log in to swa life on #1 it works fine as it always has. We downloaded FF 18.0 on #2 and the swalife site only has partial functionality. We can log in to the site on #2 and it recognizes the names and passwords, but will not open the default opening page. The default page has 4 tabs, news, need to know, swa pics, and profiles. The only tab out of the three that works correctly is the need to know tab. The other three have a window that opens that displays the following message:

This Connection is Untrusted

        You have asked Firefox to connect

securely to blog.swalife.com, but we can't confirm that your connection is secure.

         Normally, when you try to connect securely,

sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.

       What Should I Do?
         If you usually connect to

this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

  blog.swalife.com uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)

Yesterday I contacted Norton security. They took control of #2 and said that it wasn't a security problem and that they couldn't fix it. He suggested using Chrome, since swalife.com operated fine with chrome on #2. That is not the solution I wanted. We also contacted Tech Support at swalife and they had no idea what the problem could be. My question to you is...if swalife.com operates correctly on#1 with FF18.0, why can't #2 operate on FF18.0? Both computers are in the same room, using the same router, and are on the same Insight cable connection. I have checked and compared security settings on both computers and both appear to be identical. Please note, that in the Untrusted window it says that "You have asked FF to connect securely to blog.swalife.com but we can't confirm that your connection is secure." We are not asking to connect to blog.swalife. We never use it. The site sends us to this window directly from the log on page.

Please Help Larry Krauss larryskwikcolor@yahoo.com 614-448-8035

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • Google Update
  • 4.1.10329.0
  • GEPlugin
  • The plug-in allows you to open and edit files using Microsoft Office applications


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

The blog.swalife.com server doesn't send a required intermediate certificate.

You can inspect the certificate chain via a site like this:

You can Copy and Paste the certificate text of the intermediate certificate (COMODO High-Assurance Secure Server CA) to a .cer text file and import the certificate in the Certificate Manager or use Firefox > New Tab > Open File.

DO NOT set any trust bits, those are only required for root certificates and should never be set for intermediate certificates.