X
Tap here to go to the mobile version of the site.

Support Forum

Youtube videos freeze, audio keeps playing. As long as I keep moving my cursor, it play ok. What's wrong?

Posted

This seems to happen on all Youtube video's I play. I don't know about other videos because I seldom view any others. When the video freeze happens the download bar is always ahead of the play bar so I don't think download is the problem. However, when the freeze happens, the download bar stops moving. When the play bar catches up to the download bar, the audio stops also. If I move my cursor, the video and audio start playing again. As long as I keep my cursor moving, the video plays fine. I am using Firefox 18.0.1. Computer is an HP dv6-1350us with dual processors. OS is Windows 7. I also use Chrome at times and the freeze doesn't happen on Chrome.

This seems to happen on all Youtube video's I play. I don't know about other videos because I seldom view any others. When the video freeze happens the download bar is always ahead of the play bar so I don't think download is the problem. However, when the freeze happens, the download bar stops moving. When the play bar catches up to the download bar, the audio stops also. If I move my cursor, the video and audio start playing again. As long as I keep my cursor moving, the video plays fine. I am using Firefox 18.0.1. Computer is an HP dv6-1350us with dual processors. OS is Windows 7. I also use Chrome at times and the freeze doesn't happen on Chrome.

Chosen solution

hello vearlbible, maybe it's an issue with the protected mode in the flash plugin - please go trough the troubleshooting steps provided in the following help document by adobe: http://forums.adobe.com/thread/1018071

or as an alternative you could try downgrading to flash 10.3 (which is still supported) & see if this solves the issue.

Read this answer in context 4

Additional System Details

Installed Plug-ins

  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Next Generation Java Plug-in 1.6.0_38 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.10411.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

I have tried disabling extensions to see if that helped.... it didn't. I haven't tried disabling any plugins yet.

philipp
  • Top 10 Contributor
  • Moderator
3080 solutions 14317 answers

Chosen Solution

hello vearlbible, maybe it's an issue with the protected mode in the flash plugin - please go trough the troubleshooting steps provided in the following help document by adobe: http://forums.adobe.com/thread/1018071

or as an alternative you could try downgrading to flash 10.3 (which is still supported) & see if this solves the issue.

hello vearlbible, maybe it's an issue with the protected mode in the flash plugin - please go trough the troubleshooting steps provided in the following help document by adobe: http://forums.adobe.com/thread/1018071 or as an alternative you could try [https://support.mozilla.org/en-US/kb/flash-113-crashes#w_solution-2-downgrade-to-flash-10-3 downgrading to flash 10.3] (which is still supported) & see if this solves the issue.

Question owner

Deleting Flash Player 11.3 and replacing it with 10.3 solved the problem. thanks to all!

Deleting Flash Player 11.3 and replacing it with 10.3 solved the problem. thanks to all!

Modified by vearlbible