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my computer is crashing since I downloaded Download Helper

Posted

I was able to successfully download Download Helper from this address - https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/; but when I tried downloading a video from You Tube it started the download but my computer crashed halfway through the download. Any ideas here please

Additional System Details

Installed Plug-ins

  • Google Update
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Version 3.10.2.10212
  • VLC media player Web Plugin 2.0.2
  • Shockwave Flash 11.2 r202
  • 5.1.10411.0
  • Adobe PDF Plug-In For Firefox and Netscape 8.3.1
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 8.2.6
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

I was able to successfully download Download Helper from this address - https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/; but when I tried downloading a video from You Tube it started the download but my computer crashed halfway through the download. Any ideas here please

_mig 1 solutions 13 answers

Video DownloadHelper is unlikely to be the problem here. This addon only takes care of detecting possible downloads and initiate them on request. During the actual download, no code of the addon is executed.

A good reason for the browser to crash during a download is if your hard disk has a damaged sector. When you download a file, at some point the system will try to write at the corrupted disk location, causing the crash.

You should run some disk verification/repait utility.

cor-el
  • Top 10 Contributor
  • Moderator
10739 solutions 96651 answers

Which security software (firewall, anti-virus) do you have?

It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

Question owner

Thanks I will try out all your suggestions